Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing and using Heat Pump Installer Directory (heatpumpinstallerdirectory.co.uk), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

This website is operated by KRO PROJECTS LTD, registered in England and Wales, with its registered office at 20-22 Wenlock Road, London, England, N1 7GU.

2. Description of Service

Heat Pump Installer Directory is a free online directory that helps UK homeowners find MCS certified heat pump installers. Our services include:

• A searchable directory of MCS certified heat pump installers across the UK
• A lead generation service that connects homeowners with installers for heat pump quotations
• Informational content about heat pumps and the Boiler Upgrade Scheme
• A newsletter with updates about heat pumps and renewable energy

Our directory service is provided free of charge to homeowners. We do not charge homeowners for submitting enquiries or browsing installer listings.

3. User Responsibilities

When using our website, you agree to:

• Provide accurate and truthful information when submitting forms or enquiries
• Not use the website for any unlawful or fraudulent purpose
• Not attempt to interfere with the proper functioning of the website
• Not scrape, harvest, or collect data from the website without our written permission
• Not impersonate any person or misrepresent your affiliation with any entity
• Not submit spam, false enquiries, or misleading information through our forms

4. Installer Listings

Installer listings on our directory are sourced from the publicly available MCS (Microgeneration Certification Scheme) certified installer database. We make reasonable efforts to keep listings accurate and up to date, but we cannot guarantee the accuracy, completeness, or currency of all listing information at all times.

Installers listed on our directory may claim and update their listings to ensure their information is accurate. If you are an installer and wish to update or remove your listing, please contact us at support@heatpumpsinstallerdirectory.co.uk.

5. Lead Submissions

When you submit an enquiry through our lead form, you consent to your details (including your name, email address, phone number, postcode, and property information) being shared with relevant MCS certified heat pump installers. These installers may contact you to provide quotes and discuss your heat pump requirements.

By submitting a lead, you acknowledge that you are genuinely interested in receiving information about heat pump installation and consent to being contacted by installers. For full details on how we handle your data, please refer to our Privacy Policy.

6. No Guarantee of Service Quality

Heat Pump Installer Directory is a directory and lead generation service. We list MCS certified heat pump installers, but we do not directly provide installation services. Accordingly:

• We do not guarantee the quality, safety, or legality of any installer's work
• We do not guarantee that you will receive quotes from installers
• We do not guarantee the availability, pricing, or timeliness of any installer's services
• Any contract for heat pump installation is between you and the installer directly

We strongly recommend that homeowners carry out their own due diligence before engaging any installer. This includes verifying MCS certification, checking references, obtaining multiple quotes, and ensuring appropriate insurance and warranties are in place.

7. Disclaimer

The inclusion of an installer on our directory does not constitute an endorsement, recommendation, or guarantee by KRO PROJECTS LTD. We do not vet, audit, or inspect installers beyond confirming their presence on the MCS certified installer database.

The information provided on this website is for general informational purposes only and should not be relied upon as professional advice. You should seek independent professional advice before making decisions about heat pump installation.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of KRO PROJECTS LTD or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent, except for personal, non-commercial use such as printing a page for your own reference.

9. Limitation of Liability

To the fullest extent permitted by law, KRO PROJECTS LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from or in connection with:

• Your use of or inability to use the website
• Any conduct or content of any installer listed on the website
• Any dealings between you and any installer found through the website
• Unauthorised access to or alteration of your data

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the content, privacy practices, or availability of any third-party sites. Your use of third-party services is at your own risk and subject to their own terms and conditions.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

12. Termination

We reserve the right to suspend or terminate your access to the website at any time, with or without notice, for conduct that we believe violates these terms or is harmful to other users, installers, us, or third parties.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@heatpumpsinstallerdirectory.co.uk
• Post: KRO PROJECTS LTD, 20-22 Wenlock Road, London, England, N1 7GU