Princes LHS Limited

David Burgess

4 months ago

Excellent service from start to finish, Princes LHS Ltd provided a very competitive quote for a 9.6kw Solar PV System. They handled all the paperwork, arrived on time and completed the work with a highly professional installation. Would highly recommend anyone to use Princes LHS LTD David Burgess - RS Burgess & Sons Ltd

Neil Braithwaite

5 months ago

Called these guys remove and replace my solar panels when I had to replace my roof following a leak. Also added a battery to the system which has proved an excellent idea. Great advice and service.

Ulrich Thalheimer

5 months ago

I have interacted with this company on two occasions, and each time the experience has been extremely frustrating and entirely negative. Each contact was regarding a quote for remedial work regarding an existing heat pump and solar panel system. I was very clear that this was a system installed by a different company and on each occasion I was told that they would definitely be able to help and were interested in providing a quote. I was asked to submit large amounts of information and documents about the system, which I did. I was assured that I would be contacted as soon as possible. On each occasion I never heard back and contacted the company repeatedly, only to be told that someone "would get back to me if not today then tomorrow", that "the IT system was down" and series of other varied excuses. After weeks of chasing them on each occasion I was then finally told that they were not interested in providing a quote, on the first occasion because they were unable to quote and would charge on a day rate only and on the second occasion because a different company had provided the initial installation and they could therefore not offer to quote for remedial work. As mentioned above, this was despite very clearly stating at the time of each initial enquiry that they would certainly be able to help and we're interested in doing so having been provided with the full details. Unfortunately this paints a very clear picture of lack of professionalism and lack of professional honesty. Edit - while I appreciate the company's reply, it is very misleading. They did not "communicate their decision clearly" - I had to contact them repeatedly over weeks and was continuously told that they would revert to me "today" or "tomorrow", which they never did. It was only after weeks of polite enquiries that I was then suddenly confronted with an unexpected refusal. They never contacted me of their own accord. To constantly reassure a customer that you would assist them and revert to them for weeks, only to then decline to do so without communicating this directly remains, in my view, a clear example of professional dishonesty. This is compounded by an intimidating email I received after first posting this review - which was, in fact, the first direct communication I received from Princes LHS after chasing them for weeks for a reply to my enquiries. There are several other reviews of a similar nature. A professional attitude would have led this company to apologise and change their practice - the fact that they have not says more about them then they are probably willing to realise.

Grahame Hurst

5 months ago

Fantastic service, very knowledgeable, first port of call for me.

Graham Skelhorne

5 months ago

Princes LHS fitted my solar panels and battery storage. They organised everything very efficiently and the job is exceptionally neat. The battery is in a garage which is remote from the house and there are no visible cables on our property. Big thank you to Josh who has always been very helpful particularly when we had a glitch with the battery software. Could definitely recommend this company.