Scotia Homes Ltd

I’ve been in my home for a year now and I’m still dealing with the consequences of this company’s incompetence. Their communication and customer service are shockingly poor, and it’s clear they have no idea how to manage or allocate workmen to fix snagging issues properly. Snagging & Build Quality: Every single window was scratched when I moved in, and the overall finishing quality was extremely poor. The site manager failed to record the issues I raised within 7 days of moving in, and I was never given a final snagging sheet. There’s no documentation explaining what needs to be reported within that 7-day period either. Even now, after 12 months, I’m still chasing unresolved issues. They even closed off unfinished work in the MyScot’s app, marking it as complete when it clearly wasn’t. Workmanship & Site Conduct: Workmen left nails, screws, and hardware scattered across my drive. One broke a light shade while replacing glass and offered no solution — I had to chase them myself. The overall quality of workmanship is incredibly poor, especially given that the site manager was supposedly “award-winning.” Documentation & Transparency: They are not transparent at all. They refused to take notes during a meeting about my complaints and insist that everything from you must be in writing, yet they provide nothing in return. I’m still waiting for proof that my appliances are registered with Smeg, as the welcome pack promised — turns out, they aren’t. There’s no clear documentation or accountability anywhere in their process. After-Sales & Customer Care: Once they have your money, they simply don’t care. I had to chase my safety deposit multiple times after part exchange. Their after-sales support is non-existent, and dealing with NHBC has been about as useful as a chocolate fireguard. Development & Design: The street layout is poor, there’s no visitor parking, and only one side of the street has a pavement, which is both impractical and unsafe. My Advice to Future Buyers: • Get everything in writing. • Hire a professional snagger before you move in. • Don’t rely on verbal promises. • Be vigilant — you’ll end up doing the quality control yourself. They may appear friendly, but that ends the moment you complete your purchase. I can’t wait for them to finish the final snagging so I never have to deal with them again. An absolute shambles of a company — avoid if you value quality, transparency, and peace of mind.

Worst move ever!!! Do not buy!!! They promised a fantastic new house and all we have had is problems. Not covered under NHBC rules. You will pay extortionate factor fees and council tax . Both do nothing so do whatever you can not to buy one. Long term not worth it ,believe me. We have been in 4 years and it has cost a fortune.

Been here for 2years and the landscaping still hasn't been carried out, despite going through their internal complaints process. Common areas are a disgrace, Scotia refuse to maintain them despite being responsible until they are handed over to the factor. Neighbours fence has subsided and Scotia refusing to repair. Public steps that were installed are a disgrace, trip hazards everywhere, still waiting on Scotia to repair, been closed for 18 months. Take a drive round the Forfar Development before buying a house from Scotia.

Absolute shocking after sales customer care. Damage made to property and apparently they don’t care to even acknowledge this and won’t comment on this any further. A year and a half after buying our home we are still having issues and waiting on broken/faulty items to be replaced for more than a year. Poor service all round, DO NOT BUY A SCOTIA HOME!

Their houses are inferior, constant flooding when it rains, promised to renew faulty doors, yet 8 months in still nothing but excuses. Never would I advise anyone to buy a house from them. Customer care is pitiful.