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Claim this listingA Falconer Plumbing & Heating
5.0
8 Google reviews
1–2 days
Typical install time
About A Falconer Plumbing & Heating
A Falconer Plumbing & Heating is an MCS certified air source installer based in East Lothian.
Coverage area
Based in East Lothian, EH21 6SB
Areas served:
Reviews
5.0
8 Google reviews
Based on verified Google reviews
Annette Sumner
Billy and his team are very professional and dedicated to their work. Perfection describes the work carried out for me. They were punctual and respectful of my property. Bathroom totally refurbished including the floor, ceiling, walls reinforced, cupboards and bathroom suite installed. Highly recommended 😄
Moira Carstairs
Billy and his team made a wonderful job of replacing all the sanitary ware in my house. They worked cleanly and carefully and I’m more than happy to recommend their skills.
Ashley
Fantastic service and workmanship, very punctual and friendly. I had a whole new bathroom fitted and it is exactly as I wanted. Great communication throughout the whole process from the initial quote to completion. Highly recommend Falconer plumbing and heating and will 100% be using this company again in future.
Donna Black
Just had a new boiler fitted. Amazing job by Billy and team. Professional and tidy. Would never of known they had been in working. Would recommend and will be using again
Ewan Gunn
Billy was absolutely brilliant - really friendly and helpful, arrived bang on time, did a great job and left the place immaculate. I can 100% recommend him and will definitely use him for all future work.
Showing 5 of 8 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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