Is this your business? Claim this free listing to add your details, photos and start receiving enquiries.
Claim this listingAER Cymru Cyf
3.9
7 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About AER Cymru Cyf
AER Cymru Cyf is an MCS certified air source installer based in Gwynedd. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Gwynedd, LL48 6LT
Areas served:
Reviews
3.9
7 Google reviews
Based on verified Google reviews
Emyr baerth Jones
Keep clear of AER. Especially for servicing gas ovens/hobs. Double check their invoice, as they charge for their own errors. Never again!
Julia Wilson
It's hear-breaking for me to share this information only I really feel that the company needs to train receptionists to have people skills and compassion for those of us who are disabled. I'm not a complainer but needed to ask for help to discover who was the workman who installed my walk-in shower in 2014 , after having a hip replacement, and that was out of warrantee, when the floor linoleum came away from the base during a cold spell when my pipes froze and the shower water didn't run away. I phoned several times and was told they would phone with the information because the original contractor had since gone private. After more phone calls with no reply I eventually asked CAB, when I was there for another reason, to call Aer Cymru on my behalf to ask if they'd kindly call me with the information, which they did. I wasn't aware that I'd made a complaint but have now been accused of doing and told they will not help me in the future when I asked if they could repair a fault with my water heater. The receptionist had promised to return my call but again failed to do so and with a cold accusing voice informed me that I'd made a complaint so through CAB and they'd not help me. In my opinion this is unprofessional, vindictive and un-compassionate when I'm a disabled, vulnerable adult who obviously needs help.
Arwyn Rhys Jones
Helpful and reliable company. Speedy reaction when called. Highly recommend.
ALED HUGHES
Good customer service
David Roberts
Top company
Showing 5 of 7 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
Check your eligibilityReady to get a quote from AER Cymru Cyf?
Free, no obligation — we'll connect you directly
Similar to AER Cymru Cyf
