AMS Heating & Plumbing Ltd

From Natalie handling our calls & emails the communication was first class. Nothing was to much trouble through my (many) problems. We had two lovely gentleman who came with a wealth of knowledge, settling some anxiety around our boiler system, highlighting regular issues to watch out for and diagnosed/fixed each issue promptly and efficiently. Nothing was ever to much trouble. 1000% will use again.

Today I have had a new toilet and vanity unit fitted and an outside tap. I am extremely happy. From the initial call, to getting the quotation and a courtesy message the day before customer service has been excellent throughout the entire process. Arrived exactly at the agreed time and worked extremely hard for several hours until an excellent job was completed. It was a bit of a challenge, as none of my walls are straight, but with a lot of perseverance the end result is great. The supplied toilet is of great quality, along with the outside tap. Very happy with the end result, at a very reasonable price for the work. Can highly recommend!

Superb service and highly recommend. We were experiencing several issues including our boiler cutting out, hot water valve sticking and 2 radiators not warming up. Called on a Tuesday, they visited the following day with quick diagnosis of the issues and the work was completed on the friday, nice and warm ready for the weekend. Professional, knowledgeable and left tidy and clean. They ensured they tested and checked on all of the work thoroughly before they left. Great reliable company after being let down by others and will know where to go in future!

Used AMS for the last few years when servicing the boiler. Very reasonable price to be fair, £79 for a service and safety check. They show up on time, and unlike a lot of people I have used in the past, they actually answer the phone! You can speak with a real person, not an answering machine. This time of year there's usually a few weeks wait for a slot, and originally I was booked in with a three week lead time. I had left it late to book a service and I was going to be outside the 12 month limit on my boiler warranty. When I explained this, the lady I spoke with put me on hold for a minute to look at their bookings, then came back with a new appointment just within the time limit. Now that's good customer service!

Today 21st May 2024 I had a lovely contractor called Jay too fit my new boiler so kind,considerate and a total pleasure too have in my home . A real pleasure too have a warm and welcoming smile in my home fantastic service xx also brilliant communication from the company xx