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Claim this listingBendall and Osborne Plumbing and Heating Ltd
3.8
4 Google reviews
1–2 days
Typical install time
About Bendall and Osborne Plumbing and Heating Ltd
Bendall and Osborne Plumbing and Heating Ltd is an MCS certified air source installer based in Suffolk.
Coverage area
Based in Suffolk, IP32 7BS
Areas served:
Reviews
3.8
4 Google reviews
Based on verified Google reviews
Joshua Wigley
I have recently moved into our new build and had a few minor plumbing issues. Logged the call with our developers, and shortly received a call from Bendall & Osborne organising a date and time to send out an engineer. The engineer (Steve) arrived precisely on time and was very efficient and effective repairing the sink and outside tap. Additionally, he took the time to go through the heating with me and how to correctly use the thermostat for future use. I was really impressed with professionalism and approachable nature. He also gave me some good advice for general house plumbing maintenance. Really impressed with Bendall & Osborne, but more specifically the engineer, Steve. Would happily use their services again if required.
Stuart Logan
We have had 2 toilet repairs to seats in under 2 years and this is a new build. This latest request they have cited we should carry out repairs ourself. Very poor
Owly Owl
best plumbing company everrr....... I can now go for a poo in confidence!
Stephen Welford
Not bad place
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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