Greenscape Energy Ltd

Dan Cresswell

last week

Couldn’t fault the process up to and including the installation. It was after the installation that things went downhill. Getting hold of the post installation documents took around 7 weeks, I had an issue with the battery which I ended up resolving myself because their tech support never got back to me. Now I’m waiting again for my MPAN number which my energy supplier needs in order to set up my export tariff. Not great communication unfortunately.

Andrew Kay

last month

Michaela, dealt with my finance query in a professional, efficient manner, and placated my fears that the progress on my solar system would be paused until the return of the surveyor from holiday. Good customer care. Thank you

Robert Park

last month

They like to take your money off you but then leave you in the lurch when something goes wrong. It's been over a month since they last replied to my emails and I now have a battery system that doesn't charge above 21%. Edit now three stars Funnily enough after posting my review I had an email from them saying someone would be out to look at my system. When the engineer arrived even he was annoyed at Greenscape as he said everything could have been done "over the air" in a couple of minutes. At least everything is working as it should.

Jessica April

last month

Extremely poor communication, radiator in bedroom been broken for over 9 weeks. Still not been fixed (6 attempts where i was assured it was working). Very difficult to get a straight answer off anyone. More interested in when I will settle invoice than doing the job properly. Been waiting 2 weeks for a new radiator. Not satisfied with the Job not paying. 2 weeks to install heat pump, over 10 weeks later still not working as it should. Messaged complaints manager twice, no reply. Some of the workmen have no respect for other peoples property, carpet skirting board and wall were all burnt as plumber couldn't be bothered to use protective mat while soldering. Don't get heat pump if you have micro bore pipes. 3 years on heat pump still isn't working, still randomly looses pressure, over heats, under heats. Office still don't answer emails and don't answer complaints in 1 week like on the complaints procedure listed on their website. 6 months after still no resolution found! Bet any money the heat pump with mysterially break a few times winter 2025 too, why give up the previous trend of not working over winter. I'm still convinced System was not designed properly as they didn't take into account micro bore pipes! Guess what 4 years on it still doesn't work! Still waiting for steibel engineer dates I was promised 11 days ago. Now they are also avoiding my phonecalls and ignoring my emails! 4 years 3 months since install system is still loosing pressure to 0 at least four times a winter. Out of hours emergency number is going to voicemail phones 2 times! Sent emails, all ignored. System still over heating at night. These lot are definitely empty talking cowboys do not understand any circumstances get a heat pump from them!! Hot water is now broken too been at 9c for over 12 hours! Phoned emergency line 12 times no answer. All my emails were being ignored they won't even answer basic questions like what work they did on my hot water in April 2026. I'm fed up of the lack of support so I've got NIC EIC involved so they can finally be held accountable for the completely useless system that doesn't heat the house in the winter , over heats the house in autumn and summer. Takes 8 hours to heat water to 60c from 50c. Apparently they are "monitoring it" but I've not been kept informed for over 5 weeks. 8mm pipe is not suitable according to Thier own engineer and steibel but they still maintain it's "fine". Randomly had a part from steibel arrive today. Again no communication with me at all. So they are clearly reading the emails and choosing to not reply! Josh and Michelle have emails from several months ago I'm still waiting for an answer from. I would say I've easily had 60 engineer visits and raised over 25 complaints over the last 4.5 years of hell dealing with this company and their disrespect and well below parr communication! Not even sure how they are still in business. I assume from the very vague and basically useless response from Sarah that they will not be replying to any of my emails and will in fact without telling me that all communication from them will be through steibel or nic EIC. They said I'm ruining their business with my bad reviews but they don't care about ruining my house that now has mould problems from not having adequate heating for 5 winters! Would definitely not recommend them to anyone! Greenscape admitted pipes were too small! Said they needed time to make a plan, no communication for nearly 3 weeks. There is absolutely no point apologising for extremely poor communication when you have zero attempts at making it better. For example Michelle said she would get back to me ASAP on 26 Jan it's now July and she still hasn't responded. NICEIC complaint been open 7 months also covered under the Consumer Rights Act 2015 because I purchased goods that are not of satisfactory quality. They said they wouldn't be responding to new reviews but I feel there poor showing still needs to updated whether they reply or not (usually not which is their style once they have collected all your hard earned money).

Matthew Ling

last month

Install of air source heat pump started beginning August to replace an oil boiler and associated radiators. First day sub contractors (I wasn't even told it was being subbed out) arrived. No work started until after lunch due to dispute over payment amount. Wrong ASHP delivered. No hot water for 5 days. Now 5 weeks later they are still to complete install and sort snagging out. Communication and customer service has been very poor. I have lost confidence that everything will be resolved and that the system will work as promised.