Sureserve Energy Services UK Limited

One of these clowns crashed into mine and my partners PARKED VAN, after calling the office to report this and ask the driver to swap details he fled the scene leaving our van all scuffed and dented. We couldn’t access our rear doors of the van to retrieve our dogs cage from the van and were therefore charged an extra fee for cancelling our dog sitter and now have to repair our van. This happened on 16/05/2025 Our van is parked in our own street in Edinburgh’s west end and for someone to crash a company van into the back of it and then flee the scene actually says a lot about the integrity of this company. They were useless on the phone and I still haven’t received a call from their transport manager. Incompetent company and staff. We will be taking this further and will expect to be compensated. Useless.

They recently completed cavity walls at my home. I had 3 appointments in total, always on time and professional. They installed 2 electric fans too which are great. The only one minus is that is hard to reach them out via email because they don’t reply. I had my apportionments booked and didn’t even know about it because nobody sent me a confirmation and reply to my email. But when I phoned then everting was clearly explained so just better to phone them. Aparat from that they are very professional company.

The guys came out to do the cavity wall insulation and said it would take a day they then advised would need to come back the following day to finish the job which they did do, but a week later when the next guys came to fill it. They said it had not been done properly and can not put the new insulation in. They needed to get someone back out to empty the rest of the insulation which again they did and the guys came back to refill it. The refill should take upto 2 hours and they were here 1 hour and 10 mins doing it which I was told would have been done properly, in my options the job was rushed due to the mistakes made and I'm still waiting after 6 weeks for them to check the job and clean my house. Rude staff and team managers and come to you door and dont know why there. Would never recommend this company.

Absolute joke of a company. Had cavity wall insulation done years ago from company and the stuff they used caused dampness in internal walls . Under guarantee they had to come back out to sort the damage and remove and replace the cavity wall insulation, took them months just to remove it then again the same to reinstall insulation. But not after constant phoning and emails. I was assured the internal walls will be repaired ( plastered and painted). Months down the line , constant phoning and emails and still not done. Nearly a year and still not resolved. Absolute joke of a company , they do not return there calls or emails. I'm now at the point of getting another company in to do the repair work and will fight for compensation. AVOID THIS COMPANY

Excellent service from start to finish with my heat pump/solar installation. Pre site visit with planning was clear as was the communication for the installation.. Very impressed with the staff that fitted the set up in particular, great group who took time. Did everything to a good standard and spent time explaining things. The post installation inspection was also thorough and explained well. I did not experience anything but good professional service from all involved