Use the Sun Ltd

Absolutely fantastic service from Use The Sun with the installation of our PIV unit – it quite literally saved the day! Josh, the installer, was an absolute pleasure to have in the house. Even though there was a slight delay at the start because the unit hadn’t been delivered to the wholesaler on time (completely out of his control), he came back the very next day and couldn’t have been more helpful. Nothing was too much trouble for him. The reassurance and support I received from Eddie throughout was second to none – professional, responsive, and genuinely caring. I wouldn’t hesitate to use Use The Sun again and would highly recommend them to anyone.

We are very pleased with our system. HIES put us in contact with Use The Sun after our original installer went bust. Incredibly grateful to Use the Sun for stepping up to the task and also HIES for saving our install. The installers were thorough and professional from initial survey all the way up to installation. They helped to get all of our documents in order so that we could officially export our excess solar production. In summary, a fab install, great staff, great value and I'm more than happy to recommend.

It took Use The Sun four attempts to attend an appointment after being instructed by HIES to remedy a poor installation. Two of those appointments were missed without any communication, and they didn't follow up after the third time until I chased a week later. Then they erected scaffolding at my property without telling me, and without an appointment for either that or the work on the roof. The office blamed the worker that attended, he blamed the office. Clearly not a well run company. Couldn't recommend based on my experience. PS: The scaffolding is still up over a week later with no plan to actually do any work, or any idea given of when it will be taken down... Edit in response to the UTS reply: I have attached a drone image of the problem you missed. You consider there is "no fault" with that? Your negligence has meant HIES have refused to refit the bird guard. Oh, and I'm still waiting for you to fix the damage you caused to the roof 3 months later.

From initial phone call and site survey, to a fully running system with Tesla Powerwall in 2 weeks. Install was 2 days. All work was carried out by skilled conscientious workmen. My setup was a little different but Eddie worked with me and produced exactly what it wanted. The back office produced all the paperwork and certificates including the DNO for grid export. 100% delighted with everything this company has done for me. Finally their price was very much the best I had been quoted.

All the staff from start to finish have been wonderful. They have gone above and beyond to make sure we have been happy. Highly recommend