City Technical Services (uk) Limited

I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Services Ltd. He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again. He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before. I am very happy with the service and would highly recommend him. Thank you!

Disgusted today. Been in waiting all day up at 9. And by 5pm still no gas engineer to do my council boiler check. I call office. Engineer was at property and no access. I’m sorry but he was not here. I was watching for him all day and have no engineer on my ring door camera today. And I do have a working doorbell linked to Alexa who announces someone is at the door. No wonder rating is 2.7. Raging.

Cannot begin to describe how disgraceful, disrespectful and unprofessional this company are. An “engineer” came out emptied an expansion tank but missed a leaking pcv valve and a dangerous defect. In addition he touched my radiator and caused it to leak. The company are refusing to sort the leaking radiator as apparently it’s “ my word against theirs”. In addition, Emma the manager was extremely uncourteous and failed to try to resolve the situation. When challenged about her mannerism being unsatisfactory she said “ I know, but we are going round in circles here”. My opinion is that surely any manager and indeed company should work with the customer to resolve issues and help alleviate and diffuse situations not admit to being rude and challenge customers further. It’s too late for me now but my advice would be for all going forward to avoid this distasteful company. Wish I could give zero stars.

Shambolic. Poor communication, no estimation of engineer arrival time (which can be anytime 8.00-18.00) and it seems to take days to order parts which other companies can source in 24hrs. When the engineer did arrive, he actually caused more damage whilst trying to install new parts, making the problem worse. Scottish Power should be ashamed to work with them.

I'm not sure where to even start. Poor communication, slow supply chain (I could personally source the parts significantly faster than them) & unhelpful engineers who sometimes turn up. Unfortunately been forced to use them due to Scottish Power boiler care. Avoid if possible.