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CMS Surveyors Limited

MCS Certified BUS Registered
14 Birch Road, Broadmeadow Industrial Estate, DUMBARTON, West Dunbartonshire, G82 2RE
Air Source specialistBUS grant eligible19 reviewsServes 12 regions

4.9

19 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About CMS Surveyors Limited

CMS Surveyors Limited is an MCS certified air source installer based in West Dunbartonshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in West Dunbartonshire, G82 2RE

Areas served:

North WestNorth EastLondonEast MidlandsWest MidlandsEast of EnglandSouth EastSouth WestYorkshireScotlandWalesNorthern Ireland

Reviews

4.9

19 Google reviews

Based on verified Google reviews

A

Allan McKechnie

a month ago

I used CMS Surveyors Ltd for the design and installation of a Domestic Solar Solution using a GivEnergy 5kW Invertor, 6.2kW Solar array and GivEnergy 9.5kW Battery System. They guided me through the requirements for this scheme which used a GSE in-roof PV Solar Array. Application to my DNO was completed on my behalf and approved. The installation went incredibly well with all aspects fully discussed with me beforehand and ultimately handed over by Scott. All cable routes and equipment were located in a very tidy manner and I'm delighted with it all. Working well, highly commended, delighted

R

Raymond Ryan

6 months ago

(The following is a copy of a message my wife & I sent to the Company having completed the installation of our Air ASHP system).... ++++UPDATED ON 23.9.25, SEE FURTHER DETAILS++++ We just wish to record our thanks to CMS for the excellent service we have received this week with the installation of our air sourced heat pump system. From the moment we had our first contact in March 2025 with Cameron & Scott, we have been impressed by the overall professional service and the time taken to explain the differences between traditional gas boiler central heating & this renewable energy system. The moment I met John & Stuart a few days before the work started I knew we were in safe hands. I really appreciated them taking the time to do their site visit on Friday afternoon and outline the process for the coming days. On the Monday morning they arrived on time and with apprentices Rory and Jack ensured our carpets were protected before starting the removal of the old system. The enthusiasm of John and Stuart is infectious. I'm sure both apprentices will benefit over the coming years of learning, not just the skills of repairs & installation, but the importance of customer service. They ensured best practise of keeping the customer updated on their progress so that we were reassured throughout the 5 days. Listening to both gentlemen explain 'how to do the patricular task' they were working on to Rory & Jack at various stages reminded my wife and myself of our 'on the job training' & how lucky CMS is to have vetrans like John and Stuart. You cannot beat 'hands on' experience from skilled workers. In addition, the electricians who attended on the Wenesday, led by David Hamill were also first class. Davy took the time to outline what his team would be doing and answered all of my questions before leaving 'Big' Jack and Sean to get on with the electrical work. All their efforts were first class. A total team effort. Thank you as well to Scott for personally attending on Wednesday morning when we expressed a concern. By attending and taking the time to listen to our observations, we were reassured and our concern addressed. On Friday we were left with an amazing energy efficient product. Within hours we started to notice the positives of the air sourced pump heating system. Very impressive. We are now looking forward to the installation of our solar panels and storage battery in the coming weeks. UPDATE 23.9.2025 I've waited until now to provide my final thoughts on the work CMS has provided now that we had installed then commissioned on 1.8.2025 our solar array, hybrid inverter and storage battery. The electrical work was undertaken by David Hamill and Jack. Once again a first class service was provided. John Devine popped in to do a small alteration on a waste pipe roof location to facilitate the new solar panels & the array was put in place by roofers Kevin and Chris. Once all the equipment was on site, the chaps completed the job without any fuss and were excellent. Thank you to all the workers. Over the past weeks my wire and I have got to grips having the new systems and quite honestly our home is quieter and cosy as we move towards Winter. CMS Surveyors contractors throughout have been excellent and totally recommend the teams involved.

N

Norman McNally

2 years ago

We were keen to commission a single company certified for both Heat Pump and Solar, and our client experience with CMS has naturally fallen into a sequence which began with the initial competitive estimate and quotation stage. This was accomplished with professionalism and a high degree of careful analysis including detailed heat loss calculations and strategic design of the eventual ASHP Solar and Battery installations. CMS showed a thorough knowledge of this building type, and are able to adroitly design the installation layout. The second, more intensive, phase involved consecutive deliveries of considerable quantities of hardware, erection of scaffolding etc. Inevitably, some components did not appear when required, and both (excellent) work teams were at times 'working around' one another and the stack of delivered hardware. Despite these hitches, the installation teams completed almost all of the work to a very high standard within the working week, with the complete system being tested and commissioned. We cannot praise the quality of the electrical and ASHP system teams too highly. We have subsequently been able to find a fresh utility tariff that enables us to charge the battery overnight at a low kW/h rate, and have arranged for the gas meter to be removed. Since then the few sunny days have easily refilled the battery with 'free' electricity. A job well done!

A

Alyson Smith

2 years ago

The whole experience from beginning to end with CMS was first class, excellent and easy communication, very helpful in the planning design stage and planning permission. Professional, fast and tidy workmanship and an excellent end result. Wouldn’t hesitate to fully recommend.

N

Neil Cameron

a year ago

We had a fantastic experience with CMS Surveyors, from our initial enquiry through to installation. Their communication was clear and responsive at every stage, making the whole process smooth and stress-free. The entire team was professional, skilled, and courteous, carrying out the installation with minimal disruption and excellent workmanship. We’re absolutely delighted with how well the system is working and have noticed a significant improvement in comfort throughout our home. I wouldn’t hesitate to recommend CMS Surveyors to anyone considering a heat pump installation - outstanding service from start to finish.

Showing 5 of 19 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NAPIT Registered
BUS Registered
Quick facts
Regions covered12 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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