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Claim this listingEnvirolec Smart Energy Solutions (london) Ltd
3.1
7 Google reviews
1–2 days
Typical install time
About Envirolec Smart Energy Solutions (london) Ltd
Envirolec Smart Energy Solutions (london) Ltd is an MCS certified air source installer based in Greater London.
Coverage area
Based in Greater London, BR5 3RE
Areas served:
Reviews
3.1
7 Google reviews
Based on verified Google reviews
Peter Kolarik
We are extremely disappointed with the level of customer service we have received from Envirolec Smart Energy Solution. After our initial phone call, during which we clearly explained that our solar panels were not functioning, we were told that the project manager would handle the issue. Unfortunately, since that call, the project manager has been completely unavailable and never followed up with us as promised. We have contacted the service number multiple times seeking assistance, only to be informed that the project manager—who appears to be the sole person responsible for handling faults and defaults—is no longer reachable. As a result, we have been left without any updates, support, or solutions. To date, our solar panels are still not functioning, and we feel ignored and let down as customers. This lack of communication, accountability, and after-sales support is unacceptable and has caused us significant frustration.
Louise Jackson
Envirolec Smart Energy Solutions were brilliant from start to finish. The team was professional, friendly, and kept me informed every step of the way. Installation was quick, tidy, and the system works perfectly. Great communication, excellent workmanship — highly recommend!
L VDV
Disappointed in everything about this company is an understatement. Unfortunately for us and I sm sure many others that they were the ones that did the instalation of the system on our new build. Cant even get a quote from them for additional panels or a solar battery.
Lisa Young
I am extremely happy to share my experience with Envirolec regarding the solar panel installation at my property. Right from the initial consultation to the completion of the project, the professionalism, expertise, and customer service exhibited by the Envirolec team were nothing short of exceptional.
J M
Solar Panels did not work from day one, multiple revisits failed to identify issues until multiple connectors melted down, which could have caused obvious serious problems. Still questions unanswered from management and comms have been woeful one year on.
Showing 5 of 7 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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