GOS Heating Ltd

We have a maintenance contract with GOS Preston and needed their out of hour services when our boiler didn't fire up this morning. The 24 hrs call was answered I was transferred quickly to Julie in the office who took my call. She was very helpful and understanding. An engineer (Chris) arrived earlier than expected and quickly diagnosed the problem. A really good service from a local firm. Thanks again Chris for your friendly and informative nature. Top marks.

Have to say I am disappointed. Originally purchased the boiler cover as I needed a service (recently moved in), and went with GOS as I want to support local business and their plans were a good price. I wanted peace of mind and ideally to save money (or at least spread the cost). After purchase, despite this not being mentioned anywhere on the website, I was told the service would be at the end of the 12 month cover, and that I would need to pay upfront for one (I was one month out) before cover commenced. I agreed but instead of conducting the service, only a survey was completed. I already felt like I had been misled but gave them the benefit of the doubt. After the survey report I was told I would need a few parts replacing (fair enough) but also a filter would need to be installed which was not possible in my set up without costly joinery work and critically not required for British Gas cover. On top of that, as the boiler was 8 years old I would need to pay 25% more per month (again, not mentioned on their website). They seem to only want to cover new boilers that have had a lot of work done up front and seeing as the point of boiler cover is to generally save money, I requested a refund. Throughout, the staff were friendly I cannot fault them. So overall I cannot recommend, because unless you have a new boiler and are happy to spend 100s installing features that other plan providers do not require, then you will not be getting the advertised price or covered at all. Overall a waste of my time.

Had issues with the whale pump in my wet room. The team members who came to replace the pump were very good, they explained what they'd done and we're very good. Thank you everyone from your back office staff to work men and women. Would highly recommend

Excellent company! Came out to service the boiler which was well overdue and is performing better than ever which showed how much it needed a service. The icing on the cake is that I accidentally overpaid the invoice as transposed numbers....they sorted it within hours and the difference was refunded promptly. Amazing service!

Excellent service all round from planning to the work being completed. Everyone was really approachable, friendly, helpful and hard working. Absolute stunning job love my new bathroom