MB Services Group (scotland) Limited

j kendal

2 months ago

Customer satisfaction leads to customer retention, which leads to a successful business. Kyle, Euan, and Alistair here promised positive things and failed to deliver on each one. Granted, I got a mostly-fixed tap, but at a cost of £305. That is ridiculous. It was only when I complained that this was reduced to £200. They said they would return to complete the tap, and didn't. They also didn't look at the extractor fan at all, even though Kyle had promised me they would. Furthermore, Euan was out of his depth trying to understand how a bath spa pump works. His time was spent mostly fitting a plug and getting an extension lead. In fact, the reason why the bath pump wasn't working was to do with a vacuum switch, which Euan apparently had no idea was even a thing. When Kyle says, 'Yes, we'll look into that. Everything will be fine', instead, hear him saying, 'No, we won't really bother, and we'll charge you a lot of money for the privilege.' I am sure this company will respond with accusations back, and probably make up that I was unreasonable and rude. The fact is that these will be more lies, as my audio recordings prove. I have only ever been kind, positive, and thoughtful. I'm afraid to say this company is not interested in customers - which is strange, really, as it is customers, and customers only, that allow any company to survive. I honestly hate leaving negative reviews, but this company made it difficult not to. I wish MB services all the best, but please, everyone, choose a different company. MB Services will only lead you to frustration and distress. There are always a lot more worthwhile companies out there.

Grant Summerton

5 months ago

ASHP install plus 7 radiators, called twice about problem with unit, no call back, plus booked a service guy never turned up, but Kyle at the office things its good service but there’s nothing he can do. So think before you use this company As for your reply saying the review is very unfair, and that it was only a minor issue twice, no heating or hot water over the winter isn’t a minor issue, and cancelling a service after waiting all afternoon, then for Kyle to tell a few lies,then say I’ve had great customer service I think you would be a wee bit rude yourself

paul mcrae

2 years ago

OUTSTANDING SERVICE !! Called today at 11am and spoke with Scott on reception and told him of my problem and that I needed the car as soon as possible. Now 15.30 same day, job done at the quoted price and well within an acceptable timescale which was fantastic. Had I have been calling the local main agent I would have still been on the phone getting passed between booking desks and receptionists - DEFO RECOMMMEND AND WILL USE AGAIN. Thanks to the entire team!

GaryH

2 years ago

Jon from MB Services was called and attended same day to investigate an issue with our AGA. This was quickly identified as an oil contamination issue which ultimately required a replacement tank. Within 24 hours, Jon and Kyle were back on site and pulled out all stops to ensure that we were back up and running with oil filtered and tank replaced. And all done in a day with the minimum of fuss. Outstanding job from two very determined and hardworking guys! In fact, we were so impressed with the service received that we are now looking to use MB Services for future projects. Very highly recommended!

Property dealer interior work

2 years ago

Best service