Oakray Ltd

One star is way too much for this company!! It feels like is run from the street; no manager is available to talk to, customer service is rude, they have no clue what is happening. 3 appointments made for last month's. Once I had to take time off from work, 3 times nobody turned up !!!! But they definitely went on my street yesterday!!. This is a total joke. Unbelievable unresponsible people, total lack of respect for the customer. It doesn't feel like a genuine company , people on the phone have no clue what they talking about but when I want to talk to a manger, on a few occasions the manager " just left" or was not available. Avoid like a plaque if you don't want to get stressed.

Absolutely unacceptable service. Even though the housing company’s finance team approved the boiler replacement the same day, Oakray still failed to fix it. It has now been over three weeks without a working boiler, with repeated promises of escalation but no progress, no timeline, and no accountability. Not recommendable at all — I wish I could give 0 stars.

ZERO STARS, abysmal. we haven't had heating or hot water for 2 weeks, and calling in another boiler expert (not related to this company) was the only way our issue was sorted. Oakwray sent out 3 people, who did the same thing (very little) and left us to find a plumber (who was not needed).

Shocking company. We had no heating or hot water since Friday we had the same engineer out 3 time and everytime he's been out he's made it worse now it got to a point its pouring out the overflow pipe and boiler , keep ringing and now there saying it's not a emergency and someone will be out Monday they have left us with no heating or water with young children. Absolutely joke of a company and MTVH don't care or won't help.

5 stars for one of the best engineers after a terrible weekend with gas leak and supposedly Carbon monoxide leaking my regular guy that services the boiler put my mind at ease as to CM leak and gas leak sorted spent time with care and consideration really put my mind at ease i didn’t know his name till a copy of the work he done arrived positively welcoming clearly communicating thank you ahmet sulyman your the best