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Durham Air Conditioning Ltd

MCS Certified BUS Registered
1 Little burn Industrial Estate,, Durham, DH7 8HJ
Air Source specialistBUS grant eligible9 reviewsServes 1 regions

4.6

9 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Durham Air Conditioning Ltd

Durham Air Conditioning Ltd is an MCS certified air source installer based in Durham. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Durham, DH7 8HJ

Areas served:

North East

Reviews

4.6

9 Google reviews

Based on verified Google reviews

G

Gill

a month ago

Outstanding installation of air conditioning in our home last week by Dean and Toby from Durham Air Conditioning Ltd. The job took 4 days overall despite the inclement weather conditions and honestly was the most neat, tidy and clean job from start to finish. The Toshiba units look great in our rooms and the outside work and trunking is very tidy. On the final day the electricians were also spot on putting the cable through the loft to the outside wall so as not to have cable running round the outside of the house. We are delighted with the whole job which was done very professionally and to a high quality standard. All waste and rubbish removed. Well worth the cost and a great investment in terms of future quality of life in ever changing climatic conditions. Thank you to all at Durham Air Con.

A

Alan Bromley

5 months ago

I run a play cafe and had trouble with heating for over a year. i had used other companies to help fix the problem but with no results. i spoke to Stuart who was very helpful and tried to help me out over the phone, he needed to send someone out to have a look at the problem. a couple of hours later a lovely member of his staff came along and he sorted the problem out within half a hour, to say i was happy is a understatement, i cant thank the team enough absolutely amazing service. HIGHLY RECOMMENDED

S

Spitbull

a month ago

Can't thank these guys enough.They get back to you straight away and are only too happy to help. Wish a lot of trades were like these. Can recommend

K

Kate Mc

7 months ago

What an absolute joke. One of the drivers today, was so horrifically tailgating me I had to take an exit because I was so outrageously intimidated by their driving. Wish I could say the full licence plate, but as they were so close the best I glimpsed was SY22. I understand work demands, but jeez. What a jerk.

C

Claire Scott

2 years ago

The team helped us during our renovation of our new business unit. Complete flexibility coming out after hours, early mornings, weekends and at short notice...using them for our annual service. Friendly, knowledgeable, Responsive.

Showing 5 of 9 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NICEIC Approved
BUS Registered
Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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