Plumbcraft (yorks) Ltd

Highly recommended. Worked with us through planning the bathroom that we wanted to fitting, resolving any problems together along the way. Our needs and wants were listened to when designing our bathroom, working together to get what we wanted. Our bathroom fitter was excellent and chosen to meet extras we needed. They listened to us and worked with us each day so we knew what was happening and so the project continued to be exactly what we wanted. Their expertise was fantastic and friendly, supportive nature meant we felt listened to when we wanted to alter things slightly as we went. We love our new bathroom. It has gone from a bathroom we hardly ever used, to the one we choose to use the most. It is exactly what we wanted. Fantastic company.

Extremly good service from first telephone enquiry answered by Sophie, who booked surveyor Wayne to come and provide an estimate within two days, through to completion of instalation of new boiler, radiators and bathroom heated towel rail, all installed by Adam. Estimate was fully detailed and itemised and was received within 24 hours of Waynes' visit. Instalation was scheduled to take 3 to 4 days and start within two weeks of acceptance of quotation. All work was completed within the agreed time frame and carried out to impecable standard with all areas of work left imaculatey clean and tidy. This was not an easy job as buildings being worked within are over 100 years old, with some of the walls being over 2 feet thick and constructed of stone and cobble.

Excellent experience from start to finish with new heating and boiler installation. The initial appointment with Wayne was excellent and he explained everything that they would do. Adam the installer worked so hard the entire fitting and communicated where he was up to and what he would be doing next. An absolute credit to the company. The admin staff Jess and Sarah were also professional at every step too. Thank you so much. Highly recommend.

Last minute panic before Christmas, but Lee came as planned and efficiently fixed the leak. I have no hesitation in recommending Plumbcraft to anyone.

A miscommunication ended with me being billed £117 unexpectedly. I thought a plumber was coming to quote for rectifying an issue we had, however, Plumbcraft billed me their call out fee plus first half hour and vat. Had it had been made clear, I would have questioned it and cleared the miscommunication up beforehand. They did email their price structure over, but I thought this was for if I went ahead with the work. The service I got I certainly don’t feel warrants £117, the plumber must have thought it was the easiest money the company had made. The plumber turned up, said what he’d do, and said he would send a quote. We’ve had a number of trades look at work in our house recently, none billed us for this. I was surprised by the customer service reaction, reputation is so important. After receiving the invoice over 2 weeks after the visit, I rang Plumbcraft to speak to someone about it and soon saw where the miscommunication was. Good customer service would have been listening to the issue and putting the customer first. However, I was talked over repeatedly and there was little understating from their end. Eventually they did say they would knock £39 off if I went ahead with the quoted works, but given my experience I was reluctant to go with them. Instead, I asked someone else to look at the issue, who quoted cheaper and didn’t charge me to look at the job! Guess who got the work. Have I had received better customer service, they would probably have got the work. Personally I’ll avoid them in future. If you want to get them to look at some work, confirm in writing if it’s charged for beforehand. Also worth looking at their trust pilot reviews.