Saltire Facilities Management Limited

6 ‘emergency’ visits in space of 14 days. And on 3 separate occasions I’m found these are only tools that are working. Lovely guys but boiler has flooded 3 times in a fortnight and I find a left over item each time they leave. Wouldn’t recommend. They are really bad.

DO NOT USE THIS COMPANY. I had a monthly service contract for boiler cover with this company for 6 years (£15.99 per month). Other than the annual inspection they never carried out any work on my boiler. Recently the boiler (although still working) developed an intermitent noise. Following 4 engineer visits as well as several no show service calls they phoned to say that the unit was no longer economical to maintain. This is despite the fact they could not find the cause for the noise. Laughably they offered a FREE boiler survey so that they could quote for a replacement. Needless to say I declined their kind offer. They offer poor service as well as poor ethics. I am still waiting for their manager to contact me in order to explain their reasons. They are happy to collect their monthly £15.99 as long as they dont have to spend any money on parts WHICH ARE INCLUDED ACCORDING TO THEIR TERMS & CONDITIONS. AVOID THIS COMPANY. THEY ARE NOT HONEST OR COMPETENT! Footnote.... the boiler is still running but their contract is not!

Had a service contract with Saltire for a few years - some glitches but mainly OK. Most recent annual service revealed a new internal pipe was needed, which they ordered and came back to fit a few weeks later. While attempting to remove the old part, their engineer stripped one of the screws and couldn't get the part off, so informed me the boiler now had to be replaced, as they wouldn't repair it due to its age. This was apparently due to risk of carbon monoxide escaping through a hole in the pipe, which would have been acceptable for a few weeks but not permanently. They kindly offered me a discount of £220 off a quite expensive new boiler to replace the one they broke. I went elsewhere...

I cannot praise this company highly enough. Phoned this morning and the engineers arrived by lunchtime and it wasn’t even an emergency. They couldn’t have been nicer and found the fault quickly. Their prices are so competitive and no call out charges. A professional and friendly company with excellent prices and staff who go above and beyond, what more could you ask for.

Had my Yearly Service done on my Boiler yesterday 16/1/26 Dylan the Engineer that Came to Service my Boiler he’s been the Best I’ve had in the Last 3 years Very Polite Very Professional and Very Good at his Job he explained a few things to me why my Gauge was Always at 0 and it’s been like that 2023,2024 once I explained to to Dylan what was happening he knew right away what was wrong with my Boiler I would Just like to say Thank you and Great Job Thanks James 🐶👊