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Claim this listingBB Heat Pumps Ltd
4.9
18 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About BB Heat Pumps Ltd
BB Heat Pumps Ltd is an MCS certified air source and exhaust air installer based in East Sussex. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in East Sussex, BN1 5FH
Areas served:
Reviews
4.9
18 Google reviews
Based on verified Google reviews
Paulo Ferreira
I engaged BB Heat Pumps to modernise my heating system, replacing an old 40 year-old gas boiler-based vented system. They did a quality proposal and install of an Mitsubishi Ecodan ASHP, new unvented cylinder, along with UFH for the downstairs. This required a good solid week of work across most of the house and loft. I appreciate that they were flexible when some other building works in the kitchen required them to split the UFH install into two separate visits, leaving it ready for tiling work. Finally, they're great guys--it was a pleasure to work with Alfie and Paul's team!
Tony Raybould
Alfie, Callum and the team at BB Heat Pumps fitted our system whilst we were on holidays. Completely trustworthy and perfect job to come back to. Teething problems due us being new to a heat pump, but being able to contact them any time meant that all is running smoothly. Thanks to all the team Jackie and Tony
Kelly Michel
Alfie and his team were fantastic. They are very reliable, prompt and professional—and besides that, just nice and friendly! Alfie was extremely helpful when I had WiFi issues for the smart thermostat setup. He arranged to be onsite when my AV person could attend, despite numerous hiccups from the other provider. I wholeheartedly recommend BB Heat Pumps’ services.
Nick May
Alfie and his team were very professional, knowledgeable and skilful. They talked us through the process from start to finish and got the work done ahead of schedule and left the place so clean you wouldn’t know we had had any work done. If you are thinking of installing heat pumps I would highly recommend BB Heat Pumps.
Christopher Mitchell
Amazing service, from start to finish. Very happy with my new heat pump system
Showing 5 of 18 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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