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Blue Flame Plumbers West Site Ltd

MCS Certified BUS Registered
16 Blackmoor Drive, BASINGSTOKE, Hampshire, RG24 9QY
Air Source specialistBUS grant eligible41 reviewsServes 1 regions

5.0

41 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Blue Flame Plumbers West Site Ltd

Blue Flame Plumbers West Site Ltd is an MCS certified air source installer based in Hampshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Hampshire, RG24 9QY

Areas served:

South East

Reviews

5.0

41 Google reviews

Based on verified Google reviews

A

AJ P

3 months ago

Blue Flame could not have been more helpful and efficient. Gary was a hard worker and didn't stop all day installing a new boiler. He made helpful suggestions and recommendations and was very friendly. He even went above and beyond installing new features. He cleaned as he went and made good the installation. The new boiler is so quiet and the new temperature controller is so accurate. I cannot recommend Blue Flame highly enough. Bradwell Common

J

John Withers

3 months ago

Once again we cannot express enough our deepest thanks for the immediate response from Blue Flame after our call for help when our central heating had gone haywire yesterday morning. Gary was with us 10 minutes later. He diagnosed the fault, remedied it and was on his way within 30 minutes. Blue Flame have taken a lot of stress out of our Christmas, for which we are very grateful, especially when we will have a house full. I shall be in touch early in January to book our annual central heating service (that i had completely forgotten about!!). Until then, may we wish all at Blue Flame a very Happy Christmas and a prosperous New Year. With our best regards A very satisfied customer

J

Justina Banks

6 months ago

Our heating stopped working just a couple weeks after moving into our new house and with a ten day old baby. Gary from Blue Flame made us a priority that day and was so incredibly friendly, efficient and thorough. Knew exactly what he was doing. Very thankful for him, would definitely use them again and happily recommend them going forward.

L

Louise Hoare

4 months ago

I couldn't be more postive if I tried after being given misinformation by another company. Gary at blue flame came to give us a second opinion and with 30 minutes had our heating system up and running. He was reassuring and gave us some advice on prolong the life of our boiler. I couldn't recommend him enough.

V

Victoria Humes Yoga

a year ago

Blue flame have fitted my bathroom & cloakroom. I am very happy with the job they have done and wouldn’t use anyone else now or hesitate to recommend them to anyone looking for an excellent bathroom fitter.

Showing 5 of 41 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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