Neater HEAT LTD

You recently installed a new boiler at our property. Unfortunately, since the installation, the heating system is not operating correctly and the situation has become extremely frustrating. When we turn the heating on, it does not turn off automatically. The house either becomes extremely cold or excessively hot, with no proper temperature control. The heating only stops if we completely switch off the boiler, but doing so also cuts off our hot water supply, which is not acceptable. Before the boiler was installed, we were struggling with cold temperatures. After the installation, we are now left with only two options: freezing cold or unbearably hot. This clearly indicates that the system has not been set up or configured correctly. This issue needs urgent attention. Please arrange for an engineer to attend as soon as possible to inspect and properly fix the problem. We expect the heating system to function safely and correctly, with proper temperature regulation, as part of a professional installation.

Communication with Neater Heat was easy and efficient with an installation appointment made for the following week. Daniel arrived on time with an advance text message to say he was on his way. He was friendly, efficient and took the time to consider the best way of installing the Hive system in coordination with my boiler, tank and underfloor heating system to maximise its usefulness to me. Everything was explained. The job was done in quick time and his work was exceptionally neat. I'm very happy with the whole experience.

Having previously employed Neaterheat to service our Worcester Bosch boiler I took the decision for them to replace some radiators and to cure a water hammer issue. The process was flawless from the interaction with the nice ladies in the office, the initial visit to check requirements, and the subsequent fitting. The engineer Dan was polite, helpful, knowledgeable and maintained a clean work area, even, when faced with some potentially tricky pipework modifications. I would not hesitate to recommend Neaterheat for any heating work and it is nice to find a professional company who take pride in their business and the needs of their customers.

I want to say a big thank you to Jamie. My central heating broke down at the weekend. I had to cancel Neater heat due to realising I had taken out emergency cover with my home insurance. However, I was going to have to wait 2 days for some help!! When Jamie called and I explained the situation he asked me to talk through the issues I was having with the heating system. He was able to get my system up and running again within 5 minutes just guiding me on the phone as to what to do! I was delighted to have a warm house again!! Due to being so professional and kind and generous with his time and very helpful and knowledgeable I have now decided to take out a yearly comprehensive emergency plan out with the company. Little touches go a long way! Jamie definitely went the extra mile that day. Thanks again ☺️

Excellent service. This was my first time using Neater for my boiler service. Arrived exacrly when they said they would. A very polite young man automatically put on shoes covers and also a protective carpet cover in front of the boiler cupboard. Did a very comprehensove job and showed pictures of what had been cleaned etc. All done within the hour and signed the service book.Put my mind at rest and will definitely use again.