Broad Oak Properties Ltd

Kathleen Mainwaring

2 months ago

I was forever told I would be having the scaffolding taken down after the work had been finished three weeks later still waiting rang up and was told they will be with you today no show again it's not on no one on our street have been treated this way it's just a joke

Lady Betty Gibson-Martin

5 months ago

I wish i could give less stars... Absolute joke of a company... No customer care at all, they don't care about the well fair of the customers or personal choice... Say they will turn up at 12, they turn up at 8am... I expressed many many times that I suffer with anxiety so I need rough estimate of arrival, never stick to it... Like they don't have a planner or anything.... Some jobs I didn't even want doing but they have "funding" to gain... They make a mess but who's going to fund me when they make this mess? Poppycock of a place

Ella Hayfield

6 months ago

Genuinely diabolical

Derek Cochrane

6 months ago

Never call you back. Deny ever being in my house, even though have been here 3 times doing surveys. Have called 5 times in last week to be told, someone will call you back.Tradesemen are great, but office staff and so called project manager are a joke, still waiting on someone from management calling me back. Stay well clear of these cowboys. Still waiting on Mick calling me back , he told me 2 weeks ago he would call me right back. Communication is very poor again

Adam Ribbans

8 months ago

Built a ground floor extension for my disabled daughter Poorly project managed from start to finish Some staff good but a general culture of bad practise in there chosen profession's Multiple issues throughout every stage with multiple damage to existing property just thru neglect and unprofessionalism particularly regarding flat roof which they had to rectify but really didn’t know what they were doing, eventually roof was replaced by a competent company. It was suggested by management at Broadoak I had sabotaged the roof in an email chain I suspect I wasn’t supposed to be part of and the guy in question told council authorities he would sincerely apologise for this personally but that must have being lost in the post. Fire standards not an issue for project manager with no thermal bridging to roof rendering it 13degrees colder in the extension(in summer)and happy for platerers to board over cavities around window frames having no fire barrier, was left to me when project manager wouldn’t question roofers work leading to irate roofers and an awkward atmosphere on site! Heating and cooling of plumbing makes excess noise in the extension meaning we can’t have the heating on in the night because it disturbs sleep and is a general nuisance, 2 suggestions of fix from Broadoak, neither of them actually addressing the issue and is ongoing A lot of excuses like “project managers told us do it” “Building control has signed it off” and my personal favourite “didn’t use essential materials because they weren’t on site” I have been asked to sign a form so they can proceed to get paid from council but as a life long tax payer from a family of hard working tax payers feel like this is the kind of company that makes Britain not great anymore and hope by reading this review you will avoid lining the pockets of this company, I would be happy to sign forms at this point despite noise of plumbing if the whole experience wasn’t so dire