BSW Building Services Ltd

Do not use these clowns. We called them out at 7pm explained we had problem with heating, they had been out previous evening & said there was air stuck in pump & all was good… we made them aware we have a sick child that had just been discharged from children’s hospital & the cold would affect his disease. We where told someone would be out & they would call us when they where on their way, after 4 hours we called again however no one was picking up, we searched the internet & found another contact, whom told us they would contact them & explain our urgency that we had no heating or hot water. My husband sat up all night waiting yet it is now the following day 11.30am still no one has had the decency to call us & guess what no surprise there no one answering the phones! Read the reviews they speak for themselves…..This is BSW Haywards heath.

My elderly mother has had no heating or hot water for over a week, and BSW Heating have done absolutely nothing to resolve it. An engineer came, said a part was missing, and promised to return — never did. We’ve had no communication since, and I’ve spent hours on hold (over 3.5 hours once while number one in the queue). We were told someone would come between 6 PM and midnight or at least bring a heater — but at midnight, they called to say no one would attend. When I tried to complain, their staff (Sophie) even told me I couldn’t complain directly to BSW until I challenged her. Completely unacceptable service — zero communication, zero care, and no urgency. My mother has been left in unsafe conditions, and it’s shocking that this company handles housing repairs for vulnerable residents.

I am ment to have a boiler service but they just make appointments for you . Have texted them serval time but just ignored. Then they call when you are out. Also gives you a time between 1 and 5 as if people don’t have anything to do with their lives. I have waited in for them and not even turned up

Came out twice in a week for the yearly service forgot to reset the thermostat phone up but as it's in my daughter's room that doesn't like the noise it makes you can wait for 2 days even though the alarm is going off the whole time

Complete cowboys, dishonest, uncapped pipe work, failed to eithed remove or cap and make safe after months of chasing, ruinied my flooring. Falsed gas saftey cert, aggestive