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Claim this listing4.9
101 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
Pipeline Plumbing Services Ltd is an MCS certified air source installer based in West Sussex. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Based in West Sussex, RH14 9RZ
Areas served:
4.9
101 Google reviews
Based on verified Google reviews
Victoria Ranyer
I really feel that this was a review worth writing. Josh and his team are amazingly knowledgeable, polite, tidy and reliable. We have a large old bungalow and they installed an air-source heat pump to replace our oil heating system. We found it made the difference that Josh has undertaken the certification to calibrate all of your property's needs and kept the entirety of the job in-house. Very detailed! The house is very cosy even in minus temperatures (and my bed is warm to get into at night!) and we are now happy to say the running cost will be cheaper than oil. Pipeline are also available to come and service the heat pump when the time comes and it feels great to know the same company that calibrated and installed it will also be looking after it! I have also had general plumbing undertaken by this company and have been pleased with all. Thoroughly recommend this company.
Mary Walker
Simply Excellent from start to finish. A new shower room and bathroom were fitted. The Pipeline Team are all friendly and knowledgeable. Good workmanship and tidy. They let us know when they were arriving each day. Very pleased and can definitely recommend.
G DIF
Pressurised hot water cylinder service. Josh arrived within the time frame agreed. The service was carried out with care and attention in a professional manner. I highly recommend Pipeline Plumbing Services.
Samantha Dance
After being messed around by another company who took my money and solved nothing, following a noise issue with my boiler. Carolyn and Josh were brilliant at resolving the problem. They were professional, courteous and kept me informed at all times what they would be doing to rectify the problem. All sorted now. Happy customer
Mike Wright
Excellent service, fitted me in at very short notice to certify a boiler for a house sale. Arrived promptly with good communication beforehand. Josh was polite, professional and efficient. Really appreciated the customer care from call to completion.
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We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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