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Pipeline Plumbing Services Ltd

MCS Certified BUS Registered
Unit 1 Eagle Trading Estate, Brookers Road, Billingshurst, West Sussex, RH14 9RZ
Air Source specialistBUS grant eligible101 reviewsServes 1 regions

4.9

101 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Pipeline Plumbing Services Ltd

Pipeline Plumbing Services Ltd is an MCS certified air source installer based in West Sussex. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in West Sussex, RH14 9RZ

Areas served:

South East

Reviews

4.9

101 Google reviews

Based on verified Google reviews

V

Victoria Ranyer

3 months ago

I really feel that this was a review worth writing. Josh and his team are amazingly knowledgeable, polite, tidy and reliable. We have a large old bungalow and they installed an air-source heat pump to replace our oil heating system. We found it made the difference that Josh has undertaken the certification to calibrate all of your property's needs and kept the entirety of the job in-house. Very detailed! The house is very cosy even in minus temperatures (and my bed is warm to get into at night!) and we are now happy to say the running cost will be cheaper than oil. Pipeline are also available to come and service the heat pump when the time comes and it feels great to know the same company that calibrated and installed it will also be looking after it! I have also had general plumbing undertaken by this company and have been pleased with all. Thoroughly recommend this company.

M

Mary Walker

a year ago

Simply Excellent from start to finish. A new shower room and bathroom were fitted. The Pipeline Team are all friendly and knowledgeable. Good workmanship and tidy. They let us know when they were arriving each day. Very pleased and can definitely recommend.

G

G DIF

a month ago

Pressurised hot water cylinder service. Josh arrived within the time frame agreed. The service was carried out with care and attention in a professional manner. I highly recommend Pipeline Plumbing Services.

S

Samantha Dance

4 months ago

After being messed around by another company who took my money and solved nothing, following a noise issue with my boiler. Carolyn and Josh were brilliant at resolving the problem. They were professional, courteous and kept me informed at all times what they would be doing to rectify the problem. All sorted now. Happy customer

M

Mike Wright

5 months ago

Excellent service, fitted me in at very short notice to certify a boiler for a house sale. Arrived promptly with good communication beforehand. Josh was polite, professional and efficient. Really appreciated the customer care from call to completion.

Showing 5 of 101 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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