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Custom Heat Ltd

MCS Certified BUS Registered
9 Somers Road, Rugby, Warwickshire, CV22 7DB
Air Source specialistBUS grant eligible1589 reviewsServes 1 regions

4.9

1589 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Custom Heat Ltd

Custom Heat Ltd is an MCS certified air source installer based in Warwickshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Warwickshire, CV22 7DB

Areas served:

West Midlands

Reviews

4.9

1589 Google reviews

Based on verified Google reviews

O

Owain Powell

2 months ago

Excellent experience of using Custom Heat. We moved into a 1920s home with a cloakroom that was bare, uninspiring and without any flooring. After a DPM job on the floor, we hired Custom Heat to box in the pipes, fit a traditional electric radiator and the new fixtures/fittings. We can take the credit for the look/feel and decorating, but the brunt of the work was completed to a great standard by Custom Heat.

L

Linda Sutton

2 weeks ago

Custom Heat Ltd is a fantastic company even when you call you get a quick response. The engineers Ian and Ty were very professional and incredibly helpful, polite and kept the area very clean. They even took the time to explain the readings which really helped us as we then felt that we knew that our boiler was safe and working to its best potential. They even enjoyed my coffee so a win win situation!

K

Karen Ann

a month ago

Recently had an engineer to service my boiler. Received excellent service. He was friendly and I really liked that he was informative on what was an advisory. Will definately use their services again. Oh yes the price, quite reasonable.

T

Tom Hewitt

5 months ago

🌟🌟🌟🌟🌟 I recently had a fantastic experience with Custom Heat! From the moment I reached out, everything was seamless and hassle-free. The team is incredibly professional and well-organised, making the entire process smooth from start to finish. Their customer service is top-notch. They were friendly, attentive, and always ready to answer any questions I had. I felt valued and appreciated as a customer, which made all the difference. Scheduling was a breeze as they were flexible and accommodating with my busy schedule. When it came time for the appointment, they arrived promptly and were extremely courteous and respectful. What I loved most was their commitment to quality and satisfaction. It's clear that they take great pride in their work, and they followed up to ensure everything was perfect, which I truly appreciated. I highly recommend Custom Heat to anyone in need of reliable and professional service. They made the entire process stress-free and enjoyable. A truly exceptional experience worthy of five stars

J

Jake Smith

9 months ago

I recently had Air conditioning installed at my home. X2 indoor units. 1st day was 4 guys all of them where very punctual, polite and great workman. There was an issue with supplied quantity of trunking and colour. The guys went out of there way to get the correct items at very short notice so the install could still go ahead. Fit and finish is of a very high quality. Working in a hands on industry myself you tend to notice the minor details which most do not, and the installers did not fail to impress! I would highly recommend to anybody!

Showing 5 of 1589 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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