Custom Heat Ltd

Ian Fletcher

last week

Excellent professional service from the booking process through to the engineers visit.

richard scaife

2 weeks ago

Despite the rave reviews on Google and Trustpilot, my experience has been appalling. Scheduled an annual service of our air source heat pump which has been serviced annually by another company. Big mistake. When we turned the heating on a few days after the 'service', it started up and....stopped. A little tepid water in the pipes from the system that couldn't make it to the rooms. Bottom line...the engineers didn't check that the heating would reach the room and HEAT. Called them back. Return visit had lots of scratching of heads. They tried calling the office for advice but, as it was 4.30 on a Friday, nobody there. Theories ranged from the electrical controls being on the fritz to the heat exchange plates being clogged up or even calcified (we're in a soft water county). I had to chase the office multiple times to get some diagnosis and action plan. Umpteen promises (after me calling them) that they'd be back in two weeks to try pressure washing the plates which would take a full day's labour (no heat for this period and my wife is disabled) but still no date confirmed. They even proposed that the exchange unit might need replacing if it's calcified but still haven't been able to come up with a cost and lead time. Then... after being told 'no charge for the follow-up visit as it's linked to the service' I get an invoice for £70 this morning! I called again this morning to challenge the invoice and ask what's going on. I'm awaiting resolution but, honestly, I know it's busy season now as people turn their heating on, but, based on this experience I can't recommend anyone to rely on either engineers or central office of this supposed 'specialist' in heat pumps and feel the need to warn others. Maybe I've just been unusually unfortunate and there are many happy customers, but winter is coming.

Bob Morrison

2 weeks ago

On time; polite; to the point; no wasted time or effort; job done (as previous experience: reliably done!)

Andy B

2 weeks ago

Just had a new gas boiler fitted by Lee who was a very professional and friendly person. He arrived on time and explained what he was going to do. Nothing was too much trouble at all for him. He fitted the boiler and then spent time showing me how it works. He also explained what to do if things go wrong. By the time he left l was fully understanding my new boiler. Custom Heat thanks for the service that you have provided for me, second to none.

Ian Spiers

2 weeks ago

I'm really happy with this company. They're not overpriced, very efficient and employ excellent guys. They clean up afterwards and I find I can relax and just let them get on with it.