Butco Heating Limited

Excellent customer service, very good Company, have we used for them a number of years, telephoned Wednesday morning with an issue with the shower, engineer came out the same day (due to a job cancellation) shower was sorted the next (due to a job cancellation) work took just over an hour and a very reasonable price . Shower is now sorted. From start to finish customer service was first class, from the girls on the phone in the office right through to the engineer. Very pleased with job. Wouldn't trust anyone else.

Phoned Butco this morning as my central heating not functioning.Spoke to a very pleasant lady who noted my concerns and she advised an engineer would call either today or tomorrow.Engineer called soon after midday and analysed problem quickly.Temporary fix to follow with permanent repair.Excellent service for many years.No hesitation on recommending Butco.

Very efficient, great service, arrived on time, Tom was professional and polite and got the job done quickly.

What a disappointment.After having this company recommended to me I was pleased that an engineer came to assess the problem with our heating system ,a charge for of £73for this.However,no one could come to do the recommened power flush for 2 weeks!This I accepted despite my husband being ill and in hospital and it being the coldest week in November and us both being in our70's,and a deposit of £145 was required.On the allotted day,we were expecting engineer to arrive at 8:30 am,but the phone rang instead to say he was ill and it would be a further 2weeks and no one else was available!!So we wait!True to their word the engineer arrived at 8:10 am,it was raining.To my horror he announced he would have to cancel because it was raining,but because the cleaning fluid was in,that would help the system-no one had been to put the fluid in.He didnt have any,so I asked him to go and ger it and put it in system.That then meant we had to wait another week!!!The job is finally done by a very grumpy ,almost non-communative man,and after my complaint my bill was reduced by £50,I naively thought the original callout charge of £73 would be deducted too as Butco were given the job,but no.Please do not give this company work.They are truly rubbish and dont deserve to be trading.

Today I had first boiler service by Butco engineer -Mal . He was very professional and knowledgeable. He carried out extremely thorough boiler service. He explained what he is doing . He checked pressures, spark plugs cleaned the heat exchanger something never been done by British Gas. I’ve requested same engineer to do boiler service next year. Butco you are the best Keep it up.