Douglas Renewables Limited

Rob 1

2 months ago

Renewable Heat provided excellent and thorough information during the quotation stage and pre-job visits. The Renewable Heat installation team were experienced, enthusiastic and organised leading to a successful air source heat pump install within estimated timeframe. Fantastic job, thanks again !

James Sim

3 months ago

I got Renewable Heat Installation and Servicing to install a 16kwh solar array, a Sigenstore 27kwh battery stack with 12kw inverter, gateway and Sigen EVAC charger. At the same time I also got them to install a Vaillant Aerotherm 10kw heat pump and 250L cylinder along with about 7/8 radiator upgrades/swaps. This was a big, and not cheap install, and I'm finally satisfied with the end result, but it was a real chore trying to get here. This was especially frustrating as everything was agreed in the beginning, but a lot of failures in communication within the company meant things did not run smooth, and what should have been a fairly quick install ended up being months to complete, and days or weeks between visits to rectify relatively small issues, all of which could have been avoided. I won't write chapter and verse as I'd be here all day, but as an example - they were told on the design visit a couple of radiators at the back of the house did not work correctly and I didn't know why. I was told they would price this into the job and be sorted as part of the refit. They installed a further two radiators on the same pipework and I now had 4 radiators not working! They then came back and re-piped the area to sort the problem - but didn't insulate the pipes under the floor when doing so - when I raised this they then came back for a third time to insulate the pipes. Three jobs, over three weeks, when it should have been done in the first place. Other issues were things like one of the guys putting his foot through my ceiling, drilling holes in the garage which were out of alignment with the inside connection, not having the EV charger in stock, and then when they supplied it had the wrong cable........school boy errors. As it is, everything seems to be running fine for now, it will be winter before I know how good the job really is, but having to constantly badger them to get information or things done was tiring, and it could so easily have been avoided, writing dozens of emails is a waste of everyone's time, but write them I had to do to keep a written record. Someone not as knowledgeable on what was being asked for, or short of time, could easily have struggled to get to the point I'm at now, it was definitely a bit of a let down, but they did sort everything eventually, which I have to highlight as being a positive. Would I recommend them? - Unfortunately not, the finished product seems fine, but getting there was just too difficult, and I don't really understand why it had to be that way, I can only guess they bit off more than they could chew work or system wise and dropped the ball repeatedly in doing so.

Robert Moreton

last year

An excellent company. Barry was meticulous in modelling the appropriate ASHP for our property and the installation was completed to a very high standard and conducted in a professional manner. We have been happy with the customer service and maintenance arrangements since installation. The ASHP has been brilliant in our property and I would recommend this company. I think they will give an honest opinion as to whether a heat pump is a suitable heating option for your property.

G/G Family Lifestyle In UK

last year

Nice place to visit

James Hamilton

2 years ago

I received exceptional service from Joyce and the team. Someone knocked over our condenser and damaged its base, but for some reason NIBE couldn't supply another one straight away. Joyce relentlessly pursued them and the British importer for a year to get a new one and then had it fitted within a week for a very reasonable price. The engineers then spent 15 minutes checking our system's settings as well to see if it could be run more efficiently. Cannot recommend them highly enough!