Emerging Living Technologies Ltd

Kevin Asher

6 months ago

Good engineering design, poor execution quality and shocking customer service. 6 months after installation they still have not resolved their issues despite accepting their fault

Jack Bartram

8 months ago

Great service from Vas. Vas carried out the survey thoroughly and explained everything clearly and professionally. The proposal was sent over promptly and was easy to understand, with clear detail tailored to the property. Very knowledgeable, organised, and reassuring throughout, Highly recommend.

Simo Rantanen

10 months ago

We were hesitant to write this review, but after months of being ignored, the public deserves to know about our experience. ELT Heat were confident during the sales stage, but the moment things went wrong, they dodged responsibility. Emails went unanswered, issues were minimised, and accountability disappeared — a clear sign of irresponsible leadership. This has been constantly confirmed when we had the pleasure of dealing with their direct leadership, who constantly use grand words and excuses to dodge responsibility. The heat pump system they designed and installed has caused extremely high electricity usage. We are a family of three with no EVs, yet our electricity bills goes as high as £485 last month ( even in summer months it amounts to more than £250), consistently over the past four months. This is due to a poorly designed and undersized system, completely at odds with what was sold to us. This is in top of the heat pump not being able to function and provide heating whenever the temperature falls below 4-5 degrees outside, which clearly indicates there is something fundamentally wrong with their design. We were misled during the design and sales stage about performance and efficiency. Despite holding a 2-year workmanship warranty, ELT Heat have ignored repeated fault reports for months and failed to honour their obligations. They even falsely claimed the system was commissioned in March to start the warranty early, despite it being non-functional months later due to unresolved pipework issues. The workmanship is shocking. There were leaks in almost every room, which caused significant delays to our carpet fitting. On one visit, their engineers left radiators open and undrained while leaving site, claiming they had been “called to another job” — completely unacceptable and unsafe. Despite promising to rectify the leaks, we are still waiting over six months later. Instead of fixing the issues, they have provided endless excuses with zero accountability. This experience has caused serious financial loss, delays, and stress for our family. Learn from our experience — we strongly advise others not to use ELT Heat.