Energy Pig Limited

I arranged for Energy Pig to carry out a heating installation for my elderly mother and have had nothing but issues. The system didn't work correctly from day one and despite telling them something wasn't right I got told she just needed to get used to it. They finally came out and it turned out it was wired up incorrectly as wasn't properly commissioned. There were numerous issues with the way things were left and most have now been sorted but only because I have had to escalate it with them. I have contacted them several times but they still haven't sorted the shocking wiring and trunking in the front hall and the plaster they damaged. If I hadn't been able to chase them, my mothers house would have been left in a mess which is not acceptable and now she has to pay out of her own pocket to get the mess rectified as Energy Pig obviously are not interested in the quality of their workmanship.

STAY CLEAR!! I was advised that we would have the 1st year service carried out for free as they installed the Air source Heat Pump. However, I received a call asking for £250 payment so they can carry out the the service. First of all I was shocked at the price but proceeded to explain that I have the first one free. They told me NO and that I had to pay for it. I was told that if I didn't pay for it then my 7 year warranty will be void! I explained that I will need to shop around as I didn't know what others charged (others are much cheaper). She phoned me back a few times over the next couple of weeks as they were eager for the business. She explained that if I take our their servicing then they will fix any issues free of charge, however I now don't trust their word given that they initially told me that the first service was free. I suspect they are talking about the manufacturer coming out under the under if anything went wrong. I emailed Nicola multiple times now asking why they were not honoring the first free service but I've had. Zero response. They are quick enough to call us when there is a sale in it for them but anything other than that, they ignore their emails! Stay clear!

Very, very happy with our new Ideal Logic C30 boiler which was installed yesterday by Energy Pig. Communication and advice from David was excellent throughout. The surveyors and office staff were friendly, knowledgeable and very informative. The installation team were efficient and tidy - everything thoroughly checked and signed off, Steven the electrician was very helpful too. Everyone really knows their stuff. This is how it should be done; highly recommend Energy Pig to everyone.

I must say that I'm surprised to find a number of poor reviews about this company. I can only speak of my own experience - I found them excellent in every way. Installing my new heat pump they turned up on time and worked like beavers over three days till it was completed. They were a friendly bunch and on completion they left minimal mess. I did have some issues with the installation for about a week afterwards, but they sent an engineer twice all the way from Glasgow ( I live in Caithness and it's a 10 hour round trip.) in order to get the problem solved. The cause was an issue regarding a faulty pump, a manufacturing rather than an installation fault. I have since been in touch with them via email regarding some documents I required, and I received them promptly. I would highly recommend the company.

Brian & Steven were installing cavity wall insulation at my property this week. I was really impressed by their efficiency & customer service. They arrived on time & got straight to work. They also made an excellent job of cleaning up afterwards. They were professional whilst being friendly & helpful. I will recommend to friends & family. Thanks again guys.👍✅💯.