Gas Care Heating Services Limited t/a Boiler Genie

We qualified for free solar panels and battery. We chose to buy an additional battery. It was a nightmare from start to finish. Two day job took FIVE WEEKS! Admittedly, Xmas came in the middle. But I would never use them again, left hand didn't seem to know what the right hand was doing. Delays, numerous texts (the boss wouldn't call me, just text, despite me asking for a call), wrong addresses, sub-contractors who knew it all but turned out they'd wired it up wrong. Even applying for the loan was fraught with issues as we took zero %, then they said they couldn't offer it. They did reduce the price to take the interest into account, but that was two loan applications The original panel installation guys were brilliant, as was the last electrician. In between was just a joke. They did give us some money back for all the hassle but, tbh, our experience is still only worth two stars (that's only because the last electrician saved the day, would have been one otherwise).

BG surveyed our house thoroughly but we didn't qualify for an ECO4 grant. However we did qualify for cavity wall insulation under another government grant. We got a few mixed messages from different staff on what ventilation was required under the scheme. The guys on the day were friendly, informative and very professional - and cleaned up as they went on - to the extent you couldn't really tell they had been at all when they'd finished! The medium used was PVA-bonded-polystyrene beads which is as good as it gets - so they certainly didn't cut any corners. For info - due to the open fire we required a gravity vent (permanently open 100mm thru wall vent) in the living room and the bathroom and kitchen required continuously-running extractor fans. The fans were particularly impressive as they have humidistats which ramped up the fans when things were steamy. The house felt immediately warmer - very happy with the final result.

New ideal logic combi boiler installation this week. Really good customer service, keeping us informed of every detail Easy to contact and helpful Fitter service was excellent. Punctuality excellent. Did a first class job and gave advice as he went through the installation. Really competitive price too! Would recommend

Second boiler I’ve had installed by Boiler Genie, this time after moving into a new property. The entire process was seamless from start to finish. The installation was carried out to a high standard, with all pipework looking clean and neatly finished, and the space left spotless afterward. Delighted with the new boiler, huge improvement over the old, oversized unit left by the previous owners. I’ve already recommended Boiler Genie to friends and family, and I wouldn’t hesitate to use their services again.

Nothing but good things to say about this company had patience and took their time explaining everything to me, and what a great job they have done !! Boys were absolutely brilliant aswell and had a great laugh lol, definitely recommend boiler genie 👍🏻