H & a Mechanical Services Ltd

Gas boiler service Cancelled on day of originally booking due to staff shortage, rescheduled for 1 week later. Engineer arrived at 3:30pm, left boiler with leaking drip. No out of hours support, another engineer returned next day at 3:30pm. Boiler then gushing water overnight, where different engineer call out was needed (£50). Very annoyed at the water damage to kitchen requiring cabinet repairs. Richard Dougherty Antrim

Unprofessional company do not use them. I was left two weeks with no heating or hot water, charged £90 for call out fee then told if engineer arrives after 5pm I would be charged an extra £75 of course they will be late!!!!! Job never completed!!!!

I am a Housing Executive tenant and a job was arranged with the h.exe and this company for a leak coming through my living room ceiling. Disgusted is an understatement with the disrespect in the way two engineers from H&A Group treated my home. These engineers left my bathroom floor, spare room floor, landing area, stairs, front hall area and outside my property in a complete filthy mess with not even having to decency to even attempt to clean their mess up after them or to even tell me what mess that they had left for me to clean up before leaving my home. My bathroom sink was left black with dirt and outside my property was left with dirty smelly water after draining the water system. The main concern for this company is that their engineers had not only taken a bathroom towel from my bathroom but also decided to go directly into my boiler room and take four other bathroom towels (including one which had been a gift in which I had for over 15 years) without my permission and left my home with all 5 towels in their possession. I only realised this when I required a towel later that afternoon. A complete botched cowboy job and also thieves from this company. I honestly don't know how the Housing Executive has awarded a contract to H&A Group. I wonder if they'd like to have this disgust carried out in their home(s)... gangsters!!! BEWARE OF H&A GROUP! ZERO STARS NEVERMIND THE ONE!

Booked gas boiler service, 5:30pm the day before got a phone call saying they had to call with somebody with no heat and had to re-arrange to today between 1pm & 5pm. phoned at 4pm to enquire what time service engineer was due. Rang back to say..... guess what" had to call with somebody who had no heat". I had taken the afternoon off work to wait... I ended call after hearing the same pre-rehearsed excuse. Got a text "again I apologise for today - I have refunded your payment.... Avoid this company, useless

My experience of using H&A mechanical services has been: 1. Highly satisfied with the work done servicing both my OFCH boiler and my unvented water boiler. 2. Reasonably happy with costs 3. Not satisfied with the communication and the invoicing process. I have made use of H&A on two occasions and both times I had to ring the administration a few weeks after the work is completed to say that I had not been invoiced for the work and that I had not received certificates for the work under taken, which is now required as evidence for my home insurance. I feel this could be improved. All good business's should flow from the initial inquiry through to agreed prices and date(s) for the work to commence. Finally, followup of invoice and certificates provided, Many thanks