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Heatforce (wales) Ltd

MCS Certified BUS Registered
Unit 10 Lambourne Crescent, Cardiff Business Park, Cardiff, South Glamorgan, CF14 5GP
Air Source specialistBUS grant eligible558 reviewsServes 1 regions

4.5

558 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Heatforce (wales) Ltd

Heatforce (wales) Ltd is an MCS certified air source installer based in South Glamorgan. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in South Glamorgan, CF14 5GP

Areas served:

Wales

Reviews

4.5

558 Google reviews

Based on verified Google reviews

M

Mr R

3 months ago

I had a really bad experience with Heatforce. They charge more or less the same as other solar companies but everything is sub contracted so everything is disjointed. They will tell you the job will take 2 days but it will take a minimum of 2-3 weeks. Also the scaffolding company they sub contract have some real chavy and rough kids who make lots of mess and noise and do not respect your house. End of the day the job got done but it was a horrible experience. Totally unprofessional and I had to help lift 100kg batteries off the truck because the workers didnt turn up when they said they would. When it came to taking down the scaffolding it was 4 times they rescheduled. Paid 19k for my system and honestly was such a stressful experience.

C

Cerys Joseph

2 months ago

Awful Company to use! While working in my home I found cigarette butts and packaging hidden under my floorboards — they clearly hoped I wouldn't notice. I also found cigarette papers on my windowsills, confirming they were smoking inside my house throughout the job. They cut two unnecessary holes in my wet room floor instead of using the existing ones, rendering the entire room useless.The main pipe to the boiler was fitted to the hallway wall instead of under the stairs, making the room awful. Remove the copper pipes and copper water, which belonged to me off my property then lying to my father about it being stolen by the neighbours - who I have had no problem with since owning my house. Finally to top it all off when testing the work they carried out, they were smoking while testing gas. If they were a desent company they would know the first thing you do around gas is NOT to have any flameable items. Have tried to reach out muiltple times to them to sort the situration out however it has been 3 months and I'm still yet to hear anything back from them!!

T

TR TR

6 months ago

Reece (All Pipes) Installed our Heat Pump, Fantastic. Professional, Clean, Tidy. Highly Recommend. They also fitted Solar Panels, great. Getting hold of the Project Managers etc was pretty awkward to be honest, but with a bit of persistence everything was sorted on that side

H

Helen Ford

5 months ago

Excellent service from start to finish Sophie was very efficient and professional . The scaffolding and erecting solar panels team were real hard workers polite and very knowledgable Great team would thoroughly recommend

A

Andrea Duignan

5 months ago

We got a new boiler from Heatforce and took out their cover for circa £20 a month. What a waste of time. Periodically, our hot water goes and Heatforce insist its the boiler makers fault. The boiler maker comes out and says the issue is to do with the water and radiators that Heatforce fitted. We have to pay to get our hot water fixed EVERY YEAR.. we have two kids and can't do without hot water but Heatfirce will not budge. Do not use.

Showing 5 of 558 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NICEIC Approved
BUS Registered
Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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