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Claim this listingHughes Heating Services (shetland) Ltd
3.7
3 Google reviews
1–2 days
Typical install time
About Hughes Heating Services (shetland) Ltd
Hughes Heating Services (shetland) Ltd is an MCS certified air source installer based in Shetland Islands.
Coverage area
Based in Shetland Islands, ZE1 0TF
Areas served:
Reviews
3.7
3 Google reviews
Based on verified Google reviews
Otley 87
After being found stuck with no heating or running hot water with a 7 month old baby at the end of October and with my car in the garage all week I contacted Hughes to desperately try and get someone out to see if they could fix my heatpump. I was initially told to try other companies first and when they didn't have much experience and refused to see me I phoned Tommy whose number I had from a previous job who outright said he wasn't willing to come to see me and offered no other alternative to try and help us. With a small baby who was cold and I was on my own this sent my stress levels through the roof. It turns out we needed a new heatpump and who we ended hiring was more than happy to help us quickly and swiftly. We have since moved away from shetland and we will not miss this type of poor service from Hughes or any tradesmen in shetland alike. I know I'm not the only one who had issues.
Vikki Johnson
The most punctual plummers that I have ever had the pleasure of coming and work for me. Very pleasant chaps
jim ratter
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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