Infinity Renewables Group Ltd

Adam Makki

2 weeks ago

Part 2 of full review - Tesla battery install – When installing Tesla batteries, you have to use a Tesla-certified contractor, Infinity being one of them. However, the subby sent had never installed one of these systems, and nobody has bothered to check it's installed correctly. Surely the whole point of being a Tesla-certified installer is to use a competent person. I appreciate everyone has to do their first install at some point, but that should be checked by someone competent, and this was not. I also have no proof a qualified electrician fitted the system, as the ECS cert only has the company's name. Aftercare – The first time it rained, a couple of weeks after the install, we had water pour through the holes where the cables come into the building. It turns out they hadn't bothered to seal the hole and had drilled it downwards towards the inside of the house (not doing this is basics), so any rainwater has the perfect path into the building. Repair – They booked in a repair two weeks away, which was annoying enough having to wait that long and take a day off work. But then having to chase them up repeatedly on the day, only to get a call at 16:30 saying they were stuck on another job and couldn't get to mine until 21:30, was the icing on the cake. I complained about this on the phone, as I have a toddler, and said it's not acceptable and they should have prioritised their bodged work. The person on the phone told me he'd get the subby to ring me directly, but they would still come out. The subby rang me to say they couldn't come anyway, but would come tomorrow. In all fairness, he rang me the next day, only to tell me I'd have to wait another week. I rang Infinity straight away, only to be told it was partly my fault for saying that 21:30 was not acceptable (despite me saying they could still do it). Later that day, I received a phone call to say his labourer would stop off on the way home. The labourer, in all fairness, turned up, but ultimately they're not competent to do the work and couldn't deal with it properly. They were very polite, however. Overall, do not use. I get the odd response saying "we're sorry about your experience, we're investigating and will get back to you", but they never solve anything. They seem like a company that cuts corners and tries to hide away, hoping you'll give up chasing them. I can confirm I will not be giving up and will ensure they're held to account. I dread to think what they'd be like with vulnerable customers.

Adam Makki

2 weeks ago

(Part 1 of Full Review) Only Use If You Want the Following: * Poor quality install * Unsafe install * To be left with a mess after install * No senior staff willing to talk to you on the phone * The false promise of an in-house install team * To be quoted for a system that doesn't fit, despite a surveyor coming out to check prior to install * To be waiting for certification 3 months after install despite repeatedly chasing * Waiting weeks for repairs, only for them to be done incorrectly If anyone would like to see the videos, emails chains etc before deciding on use this 'reputable' company let me know. I had a system installed with Infinity in July, and after a very well-communicated sales period, the install and follow-up service has been some of the worst I've ever come across. The week before install, I called Infinity to check the works were still going ahead. I was told the scaffold would be going up on the Friday and the install on the Monday. I took a day off work on the Friday and had to chase Infinity to see where they were. It turned out no scaffolders were booked in, so it was a wasted day. I got a follow-up call to say the install would go ahead on Monday and they could sort access on the day. Whilst pretty sceptical, I left it at that. Install day – Surprisingly, they turned up on the Monday and completed the works. However, after being told it would be done with scaffold beforehand, they instead decided to complete the works using damaged ladders, carrying panels up two storeys, not only putting themselves at risk but also anyone within the proximity. Add to this smoking whilst working right next to ventilation, and leaving loads of large screws on the floor where my toddler plays. Storage of materials – You would think a so-called "reputable company" would store the thousands of pounds' worth of equipment a customer is having fitted in a neat and organised manner, minimising any risk of damage. Having checked my Ring camera, it turns out everything, including loose fixings and brackets, was just piled on top of the panels and battery with no protection, and things were falling out of the van when the doors were opened. Making a mess – I understand works are going to be messy; however, I was promised that dust sheets etc. would be used. It turns out the subby that turned up not only didn't bring or use dust sheets or similar to protect our floors, but also didn't bother bringing any form of cleaning tools. They asked to borrow a dustpan and brush; they may as well not have bothered. They also installed some trunking in the house. Because of how it had been stored in the van, it had been massively scratched and left with black marks all down it. Guess who had to provide the cleaning materials to try and sort it? That would be me. More comically, the lad asked to clean it decided to state very loudly to his boss that he's not a miracle worker. I can confirm he was not a miracle worker, and it's still a mess. Not only this, but it was installed 15mm out of plumb over a 350mm piece of trunking. System installed – I was promised a 16-panel system. A surveyor had even come out beforehand to check everything; it turns out that checking just means coming to your house, looking up and saying "yeah, it's fine." It turns out it wasn't fine, and they couldn't install all the panels agreed. I chased up a new invoice, they reduced it and I paid. Only 3 weeks later, they decided they'd made an error and tried to charge me for the full install despite not installing all of it. After some embarrassing responses, they have now accepted this as settled. Certification – I've been waiting 3 months, and despite having the ECS cert, I've still not been sent the MCS cert to be able to export, meaning I'm losing out on export income. I've chased this numerous times, and despite them emailing back about other matters, they seem to gloss over this each time.

Tom Eagles

last month

Constant problems with installation. Scaffolding put up on wrong side of the house, missed appointments, no communication all amounted to offering an apology and nothing more. Took 4 weeks after instal date to get issues resolved

Chris Thomas

2 months ago

We were very disappointed with the overall customer service. There was a mix-up with the installation date due to scaffolding not being arranged. We had taken the day off work but received no call to apologise or rebook — we had to chase this ourselves. After the panels were eventually fitted, we were told the system would be live in 10 minutes. It took 24 hours and another call to resolve. We have also received no aftercare, training on the system, or advice on how to get the best from the app and our energy tariff. The installation team themselves were excellent. However, the lack of communication and project management does not reflect the service that was promised. For a 20+ year agreement, we expected a much higher standard of care and updates. Unfortunately we were past our 14 days cooling off period to cancel.

Phil Godley (Godders)

2 months ago

Had issues with getting help, panels not working from install 4 months ago, engineers not turning up on promised days after putting in holidays from work so i could be in, not returning calls, hard to reach by phone so far this is not good ... more reviews to follow if and when my panels are up and working