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JF Heppelthwaite Ltd t/a the Red Van Plumbers

MCS Certified BUS Registered
Unit5JacksonsIndustrialEstate, Wessex Road, Bourne End, n/a, SL85DT
Air Source & Exhaust Air specialistBUS grant eligible137 reviewsServes 1 regions

4.7

137 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About JF Heppelthwaite Ltd t/a the Red Van Plumbers

JF Heppelthwaite Ltd t/a the Red Van Plumbers is an MCS certified air source and exhaust air installer based in n/a. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source, Exhaust Air
BUS grant handledYes

Coverage area

Map coming soon

Based in n/a, SL85DT

Areas served:

South East

Reviews

4.7

137 Google reviews

Based on verified Google reviews

C

Colin Thirsk

2 months ago

We had problems with our heating and subsequently hot water for a 3 week period over Christmas and New Year. Our usual plumber's couldn't seem to find the problem and eventually recommended a power flush for £600. I then contacted Red Van who were very helpful and got someone to me within 2 days. Daniel called 20 minutes before the appointment time and duly arrived. I explained the issue and left it to him. 25 minutes later, he had sorted the problem! He explained what he'd done and gave some advice for future maintenance. Excellent customer service. The radiators were getting warm already and the boiler (only 4 years old) was as quiet as when it was new. Quite frankly, I was amazed. Over the next few hours, the radiators were kicking out so much heat we had to turn them down and the hot water was scalding. I can't recommend Red Van highly enough. They've won a customer for my future boiler needs. Thank you 👍

R

Ravs S

3 weeks ago

Very professional and courteous. They installed a heat pump for my home and the guys were brilliant. Hard to find reliable, trustworthy and professional traders these days so I can't reccomend these guys enough!

C

Christian Felkel

a month ago

All my dealing with this company were dealt with very professional and in a timely manner. I always have been give a quotation and the actual coast were always with in the quotation. Everyone that came to my house to work was professional and worked to a high standard. They left my house clean and the workmanship was very good.

A

A Se

5 months ago

Shower not producing hot water this morning so posted my job but then remembered The Red Van Plumbers and got booked in for the same day. Picked up a brand new shower and arrived home to find James waiting for me. James got straight to it and finished installing the new shower 20 minutes later. James was super efficient and knew his stuff. I was so impressed at how quickly he finished the job. No dawdling and no messing me about. James is a real asset to the Red Van Plumbers so hold onto him guys. I have now found a plumber I can trust.

J

J Mistry

3 months ago

Thank you to the Red Van Plumbers team. They installed my father boiler promptly as he was 85, I really appreciated that. I had a few problems after the boiler install, however the team were committed to fixing the problem and sent out plumbers until the issues were repaired (thanks to Steve, Ian and Dan). The back office always took my calls and dealt with my queries politely and efficiently (Thanks Tina/Nicky) too. My father had some bad experiences with British Gas so we are glad we went with Red Van Plumbers, there was always someone we could speak to either on phone or email. Great team, great work.

Showing 5 of 137 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NICEIC Approved
BUS Registered
Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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