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Claim this listingMonmouthshire Housing Association Ltd
4.1
38 Google reviews
1–2 days
Typical install time
About Monmouthshire Housing Association Ltd
Monmouthshire Housing Association Ltd is an MCS certified air source installer based in Monmouthshire.
Coverage area
Based in Monmouthshire, NP40JJ
Areas served:
Reviews
4.1
38 Google reviews
Based on verified Google reviews
Jessica Gordon
10/10 service from Loraine so helpful and showed me how to do everything! Thank you so much
RobTheTrucker
Dealing with MHA has left us with a bitter taste in our mouths. My late father unfortunately was a tenant with MHA since his passing they have offered their sincere condolences BUT now apparently we owe rent for the time we needed to clear the property which is absolutely disgusting! No compassion left in this world it's all driven by money even after we handed the keys in the property has remained vacant for nearly 2 months.
Beverley Webber
Try to talk to some on live chat fine at first then showed they were typing for 15 mins nothing came up and i couldn't type back unreal
Doc Noxious
Mha are beyond amazing and I feel genuinely privileged to be both a tenent and a service user and honestly some of the services they offer are filled with staff so professional and thoughtful it makes you feel confident help is there. Thank you all. 10/10
iain crawford
Have been waiting two years for a patch of bare grass to be fixed at Woodland view monmouth. Every fortnight if it's wet, the bin lorry has to move onto the grass to get past cars parked over the pavement. This gives the bare patch no chance ti recover and mud is spread across the road. Geraint House put up no parking signs and said bollards were too expensive. Anthony O'Connell wrote to every household asking for advice. It seems he took no decision and now he's moved on as well. His successor Mr Richards was aware of the problem back in August but again, nothing is done. Update: i wrote to the chairman, John Keegan, two weeks ago, and he hasn't replied. Outrageous .
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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