Mylo Energy Ltd

John Starz

last year

Very poor customer service. I have been waiting months for a visit and have had several no shows of Flo people

Kumar Jayaram

2 years ago

Worst after care service. Had mine fitted in 2021 and when things started to go wrong they claimed their workmanship lasted a year and if I needed a visit, I needed to pay £222.00 for a visit. Those who installed between 2023 -2924 beware and future people needing them to install ask the right questions and seek citizens advice bureau

I G

2 years ago

Had my panels installed a year ago and they work fine, install team managed to break a roof tile and instead of replacing it tried to use some flashing to stick it together and moved it to another location on the roof in an attempt to hide it under the panels, when they finally came back to replace it they brought the wrong tile so I ended up sorting it myself. The electrician had to fit a consumer unit as there were no spare spaces on my one. The electrician found a used and damaged plastic one in the back of his van so fitted this which is not acceptable and not up to current code. A year on and they still haven’t been back out to swap it or complete my install paperwork. They are ignoring my calls, emails and WhatsApp messages which is poor considering I still have 1k to pay when they complete this Yes I’ve tried the office number and this goes to voicemail with a message left. The WhatsApp is the business owner Alessio and it’s the mobile number on your Facebook page ** now 2 years on and still not sorted, now they are just ignoring emails. Look at the photo of the shoddy consumer unit they fitted for the panels, this is the condition it was found in in the back of the van and clearly old and used. Not safe at all, a real fire risk. This is what they find acceptable when you are spending thousands.**

Rachel Mellen

3 years ago

Tried to con my mother into buying services she doesn't need. The company claimed to have taken over a contract from the liquidised company that had installed the panels and came to do a free 'voltage check'. A man came to the house who had clearly no training and knew nothing about electric. He did not plug into the inverter, but was able to say it wasn't working properly and needed updating. He also took a voltage reading from a socket and claimed the voltage of 248v was too high, which is within the normal voltage range for the UK and is nothing to do with the solar panels. Also, tried to sell a roof sealing service, obviously this will not help the solar panels work better. Luckily my mother did not fall for his scaremongering. She said to the man that her daughter was an electrician and she would speak to her first; the man from FloEnergy ran out the house and did not send the report to her like he insisted he would. Obviously realised he had been found out.

Michael Butcher

3 years ago

Flo Energy: Empowering Homes with Solar Brilliance I had an exceptional experience with Flo Energy. Their professionalism, expertise, and commitment to customer satisfaction set them apart. Their high-quality solar panels deliver significant energy savings, while their tailored installations and excellent support ensure optimal performance.