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Claim this listingNew Generation Energy Ltd
2.7
6 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About New Generation Energy Ltd
New Generation Energy Ltd is an MCS certified air source installer based in Devon. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Devon, PL19 8NS
Areas served:
Reviews
2.7
6 Google reviews
Based on verified Google reviews
Tom Adams
As of time of writing this review I've had problems with my boiler for nine weeks, going on ten and has still not been fixed or resolved. My buisness was put to one side for a vulnerable customer and now I've got a newborn child my buisness is still not being taken as important despite the vulnerability of my three week old son. Disappoing.
John Barton
I have phoned or emailed this company every month for the last 5 months requesting a quote for a solar system. I've always received reassurance that it is on his desk or he needs my plans to be able to provide a quote..... absolutely nothing....I give up
Samuel Bedford
They just don't respond. I contacted them, left my details, during which time I was told a site visit would be arranged. I've heard nothing since (many weeks, now) despite chasing (pointlessly, it appears) Really poor customer experience.
Charlie Stephens
Hopeless admin. Very very slow to respond. Was put off repeatedly for a service- waited 6 months. Work seems to be of a good standard.. prices have risen recently and they seem to have a monopoly
neil worth
the only company we use. always had great service and amazing knowledge
Showing 5 of 6 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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