Next Energy Solutions Ltd

Mic Aneesa

2 months ago

Turning up at my property unannounced multiple times to the point I really thought that they were trying to wind me up especially as i made clear that nobody should be turning up at my property without a prior appointment, i would often given the excuse that " they were in the area" hence why they attended unannounced which infuriated me. Taking photograph of one of my rooms inside my house after I had already forbidden them from doing so. Not installing equipment as on the plan resulting in them having to come out again to reinstall it. Not showing up for the main installation appointment on the day they had arranged and when I contacted them they alluded to the fact that the appointment was the following day ( though it wasn't) but stated that they couldn't honour any appointment as the weather was far too hot for anyone to work on the roof which I understood but it did not answer the question of the appointment date being inaccurate. I was not given any manual or the information for the APP to use the equipment installed although when the council and a next energy representative visted my property ( via a prearranged appointment) to sign off the installation the council huy stated that I should have been given the APP. To this day I am still without a manual or an APP though the sign off took place over a month ago. On a positive although all staff were courteous one member of staff that stood out was Steve Hatherley the customer Liaison Lead as he was very good at communicating with me and was very prompt in answering any questions I had and was very understanding. Thanks Steve you made the whole experience just about bearable.

Des Wilson

2 months ago

This is the second project that Next Energy has completed on our property with a Hybrid Heat Pump system following the installation of EWI. All their contractors have been excellent, the work has been completed to a very high standard and Next Energy were able to coordinate the projects very effectively. Would fully recommend the company and contractors to others. We now have a very efficient property ready for the rest of the 2020s and beyond. Many thanks to Next Energy and everyone else involved.

Joanne South

2 months ago

This company is shocking to deal with. Communication is appalling and we were given the wrong information as to where the solar panels were going to be fitted. We were originally told the back of the house - we therefore had to pay for a new roof before the panels were fitted, to then be told the panels were going on the front of the house. When scaffolding was put up, we asked repeatedly for them to take care in not damaging our flags, every flag stone was damaged. No respect given for our home. So far Next energy has not given a solution or rectified any of our complaints. Also due to their errors, we've been given a very large intrusive boiler, which was not originally agreed.

dominic walker

2 months ago

What a fantastic firm Next Energy is Lisa COLIN on the rest of the team of fantastic the contractors they use or also fantastic turned up when they said done a fantastic job And left The place spotless I would recommend them to anyone, thank you so much to the team, especially COLIN and Lisa and also Sean who did a great job boarding my loft and doing the safety rail I would always ring next energy if I needed any work done