Optama Ltd

Here’s my honest review. Heat pump install and internal wall insulation. The communication within Optama is almost non existent. Something is seriously wrong at a high level. Excuses are made as if it’s our fault that they cannot meet agreed terms. We got the ball rolling in early October with a quote. We essentially didn’t hear from anyone for weeks after that. It was like pulling teeth to even get the job started. Finally they began mid December. Then, our Heat pump install was delayed by over a month - they blamed everyone except themselves. Mid install they were sending workers to other properties rather than finishing our job. Left us freezing cold for weeks in the middle of winter. Gave us small temporary heaters that racked our energy bill up to over £1000. Left our house a mess and did damage that was left for weeks without fixing. Internal wall insulation done poorly, walls are wonky and not straight. The vibe is clear from a top level: money comes first, service comes last. I would not recommend using them to anyone.

Waste of time been waiting 2 months for a call back to have home assessed for air source. I've contacted them numerous times, each time "someone will call you back" which never happens. Don't waste your time.

A whole team working great together. We were impressed from the initial consultation to the final dismantling of the scaffolding a couple of days after our solar panels were fitted. Optama's efficiency and customer care, communication and after service heartily recommended. And at an excellent cost as well.

From being to the end what a fantastic company. Quick efficient and helpful and the lads from the 2 plumbers to the lad that fitted the insulation to the team that fitted my solar panels, they were neat tidy and helpful and nothing was to much bother to explain or demonstrate how thing worked. Including the women in the office who continually were checking I was happy with how things were going ans answering any questions I might have. Can not recommend this company highly enough.

Received brilliant service from the team at Optama, fast, efficient and clean installs of loft insulation, replacement electric heating and new solar system. I was kept up to date throughout the whole process via phone, sms and email. Very happy.