Optama Ltd

gordon jackson

5 months ago

Just Optama complete a job putting in an air source heat pump. Everyone that i delt with in the office were very good and very helpful. The guys that fitted and installed the air source heat pump left a good tidy job cleaned up as they went along even making sure nothing sharp or harmful was left in the house or outside in the driveway. They were very professional and great with my kids. Highly recommend this company for the good work and professionalism they do.

Jane Daly

7 months ago

I had an excellent experience with Optama from start to finish. The whole process was incredibly well organised, and they were very accommodating when arranging a convenient installation date. The indoor heat pump installation in my flat was completed to a very high standard — everything was carried out professionally, efficiently, and with great attention to detail. I’ve already started to see a noticeable reduction in my energy bills, which is fantastic. All of the workmen and engineers were friendly, knowledgeable, and went above and beyond to help. The support both before and after the installation has been outstanding, and the office staff were equally impressive — always quick to respond and extremely helpful with any queries. I wouldn’t hesitate to recommend Optama to anyone considering a heat pump installation — an extremely good service.

Jesse Phillips

8 months ago

Here’s my honest review. Heat pump install and internal wall insulation. The communication within Optama is almost non existent. Something is seriously wrong at a high level. Excuses are made as if it’s our fault that they cannot meet agreed terms. We got the ball rolling in early October with a quote. We essentially didn’t hear from anyone for weeks after that. It was like pulling teeth to even get the job started. Finally they began mid December. Then, our Heat pump install was delayed by over a month - they blamed everyone except themselves. Mid install they were sending workers to other properties rather than finishing our job. Left us freezing cold for weeks in the middle of winter. Gave us small temporary heaters that racked our energy bill up to over £1000. Left our house a mess and did damage that was left for weeks without fixing. Internal wall insulation done poorly, walls are wonky and not straight. The vibe is clear from a top level: money comes first, service comes last. I would not recommend using them to anyone.

Kirsty Smith

9 months ago

Waste of time been waiting 2 months for a call back to have home assessed for air source. I've contacted them numerous times, each time "someone will call you back" which never happens. Don't waste your time.

Murray Lough

last year

The guy who came and did the survey was sound, I then received texts saying they had "news" re the results of the survey, I asked them to call me at a specific time.........nothing, I have since messaged them asking for details....... nothing.very disappointing to say the least.