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26 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
Serve-north Gas Plumbing & Heating Ltd is an MCS certified air source installer based in Northumberland. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Based in Northumberland, NE61 5DE
Areas served:
5.0
26 Google reviews
Based on verified Google reviews
Saint_ian
Serviced our Air Source heat pump and hot water system. Knowledgeable, excellent comms, friendly, and fast. They are now our number one go-to plumbing and heating engineer's in the North East.
Ray Petersen
Surely one of the best services we received in our lives. Very professional, very considerate ( we have got pets in our house and guys worked around them), very accurate and experienced. Already can see the difference with new boiler fitted on the meter and in the temperature inside the house. Higly recommend to everyone who needs boiler repair/installation or plumbing service done at very high level. Thank you, guys, will keep in touch with you . Best regards.
Frances Lloyd
This company installed my new hot water cylinder with first class results. I recommend them to anyone needing first class engineering at a realistic price. Great job!
Herman
Our experience with serve north has been exceptional, professional and tidy! Tinaro and his team have been very efficient, very helpful and have worked to a very high standard to get our heating set up! Tinaro is very friendly, clean, neat and tidy and has been nothing but helpful during his time in our home. Any changes to our home during the process were always put back to the way it was found, including small areas of carpets. We are very happy with the service received from Tinaro and his team, we would highly recommend to anyone looking for the heating install, to go with serve north. Efficient, professional and friendly!
Takudzwa Mutsvairo
We used serve north to renovate our down stairs toilet, prior to this, we used them to install sinks, and radiators. We have used them for the past few years. They are fast, reliable and always ready in times of emergency. The quality and workmanship in each installation is why we choose to continually go back for work in the house. Serve North are our go to. We look forward to using them for future bathroom renovations. Best plumbing and home renovation company in the Northeast!!!!!!!
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We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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