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Claim this listingThink Energy (north East) Ltd
4.8
81 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Think Energy (north East) Ltd
Think Energy (north East) Ltd is an MCS certified air source installer based in Northumberland. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Northumberland, NE46 4JR
Areas served:
Reviews
4.8
81 Google reviews
Based on verified Google reviews
Liz Kirkbride
We are delighted with our stove from Think Energy. They managed the environment brilliantly to keep the room as clean as possible despite the mess and soot. The old fire surround also survived. It’s not just us that love it, the dog also thinks it’s the best thing ever! If I had a suggestion it’s the communication between office, installers and clients could be better. We appreciate they are busy but as the client it could be a bit frustrating. That said we are very happy thank you and would recommend Think Energy.
Emma Tindall
Excellent service from sales to installation. The installation team really love their work and have transformed a room within our house with a beautiful wood burner in a stone alcove (was previously the main kitchen range). The care and attention to detail, to make it look perfect, was exceptional. Thank you so much.
Michael Slade
Really helpful people. Just waiting for an appointment for an engineer to call. After a visit by Dan and a quote which we accepted the Woodwarm Phoenix stove was fitted yesterday and today. Because of high winds it wasn't safe to fit the cowling using the cherry picker but were pleased when it happened today. We are delighted with the standard of workmanship and the friendliness of the team lead by Dan. These are can do people. The extraction of our old back boiler was a challenge but it was done with an attitude that we knew would win through. We recommend this company unreservedly and will certainly have no hesitation using them again.
Steve H
Great service from the Think Energy team from start to finish. Our new Vaillant boiler was up and running by lunchtime and the Hive connection sorted soon after. Many thanks guys - Merry Christmas!! Steve H
Liz Lamb
I’m glad I went to Think Energy for my first ever log burner. I received guidance in choosing the right one for my fireplace and home from Richard and all the team. I wanted the original fireplace exposed and all possible care was taken to ensure dust was removed; a ‘tent’ was erected along with a vacuum. The carpet was completely covered. This has been a very professional service and I would not hesitate to recommend them, in fact I have booked them for two further projects.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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