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Claim this listingSouth West Heat Pumps Ltd
4.1
12 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About South West Heat Pumps Ltd
South West Heat Pumps Ltd is an MCS certified air source and exhaust air installer based in Devon. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Devon, EX31 4JL
Areas served:
Reviews
4.1
12 Google reviews
Based on verified Google reviews
Jane Stevens
An excellent company who did a great job installing a heat pump in our old thatched cottage. Everyone we dealt with, both by phone and in person, was professional, knowledgeable, helpful and friendly. The installation team were amazing: their hard work, attention to detail and obvious desire to do a really good job was heartwarming. We knew from Dominic's first visit to us that we were in safe hands, and know that they will continue to support us with maintenance and any other queries we have. Very highly recommend them.
Katharine
We are over 5 years into our Ground Source Heat Pump (Clausius) installation which was carried out by South West Heat Pumps. The installation went well and for the first couple of years we were happy with the service we received from South West Heat Pumps. But as time went on we started to find that the company were so busy with installations that it became harder to book them in for servicing or maintenance and the charges were getting higher. Last month our heat pump broke down and whilst SWHP did come and make the repair in good time, we had to pay over £800 for new Clausius parts despite being told that the parts were guaranteed for 7 years. SWHP maintain that because the company they bought the Clausius parts from have ceased training, this means the guarantee is no longer valid. This seems mad when Clausius are still trading and producing parts. It's just the company that SWHP used to purchase the parts from who have ceased trading. Maybe we were naïve but when the installation paperwork said the parts were guaranteed for 7 years, we thought they would be. There wasn't anything to say that if the company/agent they bought the parts from ceases trading then there is no guarantee. We have raised with this SWHP but they feel they haven't done anything wrong, which is so disappointing.
David Evans
Would highly recommend this company, fantastic service, friendly and professional. Did an outstanding job installing our heat pump and no request was to much for them.
Richard Phillips
Very professionally completed air source heat pump installation. Would recommend them to anyone looking at similar. Excellent quote with full understanding of potential pitfalls with a retro install.
Milo Lloyd
Absolutely exceptional consideration and support in informing me on heat pump products and options. We are unfortunately too far to avail of their services but I would choose them in a heartbeat if I could.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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