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Claim this listingSouth West Heat Pumps Ltd
This listing is unclaimed, so its contact details are not published here. The directory is not accepting quote requests for this listing.
Compare other installers£7,500
BUS grant amount
About South West Heat Pumps Ltd
South West Heat Pumps Ltd is a air source and exhaust air heat pump installer based in Barnstaple, Devon. MCS number NIC-2646 is on record; check its current status before booking. It is one of 73 installer listings in Devon, and one of 66 recorded as registered for the Boiler Upgrade Scheme. Confirm current registration with Ofgem before relying on the grant. Homeowners rate it 4.1 out of 5 from 12 Google reviews. It covers South West.
How South West Heat Pumps Ltd compares in Devon
73
Installer listings in Devon
66 registered for BUS
This installer is one of them
#35 of 57
by Google review count among reviewed installers
Other installer listings in and around Barnstaple
- Lodgico Ltd · Barnstaple5.0 (11)BUS
- RES Devon Ltd · Barnstaple5.0 (9)BUS
- Exmoor Heating Ltd · Barnstaple5.0 (5)BUS
- Integrity Plumbing and Heating · Barnstapleno reviewsBUS
- Earth Inspired Ltd · Barnstaple4.8 (21)
Business details
Coverage area
Based in Devon, EX31 4JL
Areas served:
Reviews
4.1
12 Google reviews
Based on verified Google reviews
We are over 5 years into our Ground Source Heat Pump (Clausius) installation which was carried out by South West Heat Pumps. The installation went well and for the first couple of years we were happy with the service we received from South West Heat Pumps. But as time went on we started to find that the company were so busy with installations that it became harder to book them in for servicing or maintenance and the charges were getting higher. Last month our heat pump broke down and whilst SWHP did come and make the repair in good time, we had to pay over £800 for new Clausius parts despite being told that the parts were guaranteed for 7 years. SWHP maintain that because the company they bought the Clausius parts from have ceased training, this means the guarantee is no longer valid. This seems mad when Clausius are still trading and producing parts. It's just the company that SWHP used to purchase the parts from who have ceased trading. Maybe we were naïve but when the installation paperwork said the parts were guaranteed for 7 years, we thought they would be. There wasn't anything to say that if the company/agent they bought the parts from ceases trading then there is no guarantee. We have raised with this SWHP but they feel they haven't done anything wrong, which is so disappointing.
Would highly recommend this company, fantastic service, friendly and professional. Did an outstanding job installing our heat pump and no request was to much for them.
Appalling after sales customer service, product works but try getting a warranty fault fixed and they will try anything to bat it away.
Very friendly members of staff very helpful
Showing the 5 most recent of 12. Reviews from Google. Read them on Google
Frequently asked questions
How can I check South West Heat Pumps Ltd's MCS certification?
Our record lists MCS number NIC-2646. Check the current status and the heat pump technology covered on the official MCS installer register before agreeing work.
Can South West Heat Pumps Ltd claim the Boiler Upgrade Scheme grant for me?
Yes. South West Heat Pumps Ltd is registered with Ofgem for the Boiler Upgrade Scheme, so it can apply on your behalf and take the grant off your quote. You do not apply yourself. 66 of the 73 installers listed in Devon are registered.
What types of heat pump does South West Heat Pumps Ltd install?
South West Heat Pumps Ltd installs air source and exhaust air heat pumps. Air source is the most common choice for UK homes because it needs only an outdoor unit and no groundworks.
Which areas does South West Heat Pumps Ltd cover?
South West Heat Pumps Ltd lists South West as its coverage area. Most installers will travel 25 to 50 miles from base, so it is worth asking if you are just outside.
How is South West Heat Pumps Ltd rated?
South West Heat Pumps Ltd has a 4.1 out of 5 rating from 12 Google reviews, which makes it the 35th most-reviewed of the 57 installers in Devon with reviews. Read the most recent reviews above, and ask for references from installations of your house type.
How do I get a quote from South West Heat Pumps Ltd?
This listing is unclaimed, so we do not publish its contact details. Compare other installers nearby and check each firm's own contact route. Compare quotes where contact is available: other listings in Devon include Lodgico Ltd, RES Devon Ltd and Exmoor Heating Ltd. Check each firm's current certification and service area.
Boiler Upgrade Scheme
£7,500
off an eligible heat pump, or £9,000 for qualifying off-gas-grid oil/LPG replacements with an air-to-water or ground-source system
A currently registered installer applies on your behalf for an eligible project. Confirm this firm's status and the applicable grant before accepting a quote.
On a lower income and in England? The council-run Warm Homes: Local Grant can pay for the work in full instead.
Compare every UK heat pump grant →Wondering whether you qualify for a grant? Check the current property, fuel, technology and installer rules before relying on any amount. Compare every UK heat pump grant.
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