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Claim this listingSteven R Paterson Ltd.
4.5
24 Google reviews
1–2 days
Typical install time
About Steven R Paterson Ltd.
Steven R Paterson Ltd. is an MCS certified air source installer based in Orkney.
Coverage area
Based in Orkney, KW15 1RG
Areas served:
Reviews
4.5
24 Google reviews
Based on verified Google reviews
Sylvia Shepperson
Very good workmanship and an excellent after sales service. They go out of their way for the customer.
Bob Snooks
Absolutely first class. Visited within 3 hours of my first call. Problem with a ground source heat pump. Assessed problem and arranged a return visit the following day. Following day and they arrived and fixed a tricky issue with some ingenuity and a happy and positive demeanor. Could not have been better. Well done Paterson and his team.
Will Sutton
Excellent service from beginning to end. The team at Paterson's were expert and helpful. They did exactly what they said they would do - and completed the work ahead of schedule. I recommend them highly.
Dwight E
Incredibly unprofessional. Went in two months ago to get a quote on installing a stove. Said they were quite busy and that they could come out in six to eight weeks to take a look. Heard nothing for two months. Got back in touch, now they will not be able to even come look until OCTOBER (it's currently June). Absolute lack of consideration or respect of other peoples' time. Will certainly not get our business.
Alan Tait
Really good, friendly professional service.
Showing 5 of 24 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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