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Claim this listingWTS Plumbing and Heating Ltd
4.9
25 Google reviews
1–2 days
Typical install time
About WTS Plumbing and Heating Ltd
WTS Plumbing and Heating Ltd is an MCS certified air source installer based in Surrey.
Coverage area
Based in Surrey, RH5 5RR
Areas served:
Reviews
4.9
25 Google reviews
Based on verified Google reviews
James Dowie
I couldn’t be happier with the service I received when having my boiler replaced. From start to finish, the team was professional, punctual, and incredibly knowledgeable. They took the time to explain all my options clearly and helped me choose the perfect boiler for my home. The installation was seamless, clean, and completed ahead of schedule. The technicians were friendly, respectful, and went above and beyond to ensure everything was working perfectly before they left. Since then, my home has been warmer and more energy-efficient than ever. I highly recommend this company to anyone looking for top-notch service and quality workmanship. Truly five-star all around!
Hannah Tellyn
We had a new boiler and Nest thermostat installed by WTS late 2024 and wouldn’t use anyone else now! The team communicated well throughout the whole process, turned up exactly when they said they would and were very professional. They cleaned up after themselves and we’ve had no issues since. Big thank you to Gary and the WTS team!
David M
Had an issue with the flow on my underfloor heating and these guys were brilliant from start to finish. The engineer arrived quickly, was incredibly friendly and personable, and took the time to talk me through exactly what the problem was and how he fixed it, reassuring and professional. Given the time of year, I was surprised at how fast the turnaround time was and the whole process felt smooth and stress-free. Great customer service and quality work. Would 100% recommend to anyone needing heating repairs.
Andrew Critchley
Excellent service, arrived on time & date arranged by the office staff. As always, Carl the service engineer, carried out a first class job of the annual servicing of our boilers, also checking over the entire system, making any adjustments nessary.... we'll done WTS Team, once again many thanks!
Alison Wood
Very grateful to WTS Plumbing for all the hard work to replace our water tank and remove the old tank – Sam was amazing and grafted all day. You are both so polite and helpful, it’s a pleasure to have you doing work for us – thank you.
Showing 5 of 25 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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