Fortem Solutions Ltd

***URGENT FIRE AND SAFETY RISK in Ellington Court North Way Headington OXFORD OX3 9EF. Fortem builders partially blocked our Main Entrance / Exit (Fire Route) to the building.

Workmen are excellent. However office staff/ Management are terrible communicators, unprofessional, take forever to respond to you. Lack common sense, amongst a number of other things

Irene on Reception is so rude and unhelpful. Also need to work on better communication and appointment system for people that actually work… disappointing all round! Never have the right parts and not skilled to do more then one thing, have to send someone else on another appointment. Can’t even run a bath never mind a business!

I had a leak on a shared water pipe in my flat, my experience with Fortem was great. The customer service advisors were a pleasure to deal with, the appointment tracker was accurate and the engineer Sergio attended today to investigate. He completed the repair to a very high standard, he was polite and carried out his work in a professional manner. He's a real credit to your company.

Avoid this incompetent unprofessional company, (and avoid Axal Services), However housing associations and councils won't listen nor care, as those workers won't live in social housing. Fortem contract cowboy companies like Axal Services (HQ in Wetherby, Leeds) who cause personal property to be damaged and even missing, never to be replaced. I was given 5 days notice by Fortem - not 14 days notice as was supposed to happen, for a new kitchen, that I was told would take 2 to 3 weeks. The work by Axal, contracted by Fortem, has taken 6 weeks, and it still cannot be privately used. Even a liaison officer quit their job during the works! I still haven't got my key back, despite "the works have been finished". Housing associations / councils employ el cheapo crappo contractors, who then contract the work out to even worse useless companies.