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Compare other installers£7,500
BUS grant amount
About Vitoenergy Ltd
Vitoenergy Ltd is a air source heat pump installer based in Camberley, Surrey. MCS number OFT-103749 is on record; check its current status before booking. It is one of 57 installer listings in Surrey, and one of 44 recorded as registered for the Boiler Upgrade Scheme. Confirm current registration with Ofgem before relying on the grant. Homeowners rate it 4.8 out of 5 from 266 Google reviews, the 2nd most-reviewed of the 41 installers in Surrey with Google reviews. It covers South East.
How Vitoenergy Ltd compares in Surrey
57
Installer listings in Surrey
44 registered for BUS
This installer is one of them
#2 of 41
by Google review count among reviewed installers
Other installer listings in and around Camberley
- Hicop Limited · Camberley4.9 (113)BUS
- Alp Heating Ltd · Camberley5.0 (23)BUS
- Saxon Heating Limited · Camberleyno reviews
- T Brown Group Ltd · Randalls Road1.6 (254)BUS
- Spartan Mechanical Ltd · Hook4.9 (246)BUS
Business details
Coverage area
Based in Surrey, GU16 6ES
Areas served:
Reviews
4.8
266 Google reviews
Based on verified Google reviews
Warning: is this a legit business or fake? We took an Uber here to view a showroom with heat pumps on display, as we’re interested in having one installed. Google maps said the showroom was ‘open’ from 8am to 5pm (Monday). However, when we arrived just after noon, it seemed very closed. We rang the bell a good few times and even tried calling the number a good few times, getting ‘user busy’ every time. I can only conclude that either they’ve gone out of business, or it’s a fake business, or they are incompetent and unable to run a business (tip: if you’re out for the day, tell people rather than displaying yourself as ‘open’ on Google maps). Either way, not someone I’d trust with a major home renovation project.
Vitoenergy were very helpful and efficient until recently. We have tried and tried to contact the office over the last few weeks regarding the BUS scheme but to no avail. Have you gone out of business?
I have given this 1 star as it is not possible to leave a zero star review. This is a warning to all installers, DO NOT USE THIS COMPANY! They will take your money & leave you high & dry, they will email you & return all calls until they have had your money from your customers & then not pass it on to you then when you try to contact them they will not return calls & not return emails, I have unfortunately been caught out by them & I do not want to see any other Plumbing & Heating Company go through the same
I was told they had ceased trading?
Utterly dreadful service from Vito Energy. All I want to do is to track how the air source heat pump that they fitted is working. Simple you’d think? I’ve been trying for three months now and have got absolutely nowhere. The first person I was put in touch with left and then I was given the names of Greg Smith and Josh McGrorty and they have completely ignored three emails from me. I then contacted the company via their website with a complaint and once again a person called Charlotte has not been able to help in anyway at all. I just want to monitor how the air source heat pump is running - is that too much to ask?
Showing the 5 most recent of 266. Reviews from Google. Read them on Google
Frequently asked questions
How can I check Vitoenergy Ltd's MCS certification?
Our record lists MCS number OFT-103749. Check the current status and the heat pump technology covered on the official MCS installer register before agreeing work.
Can Vitoenergy Ltd claim the Boiler Upgrade Scheme grant for me?
Yes. Vitoenergy Ltd is registered with Ofgem for the Boiler Upgrade Scheme, so it can apply on your behalf and take the grant off your quote. You do not apply yourself. 44 of the 57 installers listed in Surrey are registered.
What types of heat pump does Vitoenergy Ltd install?
Vitoenergy Ltd installs air source heat pumps. Air source is the most common choice for UK homes because it needs only an outdoor unit and no groundworks.
Which areas does Vitoenergy Ltd cover?
Vitoenergy Ltd lists South East as its coverage area. Most installers will travel 25 to 50 miles from base, so it is worth asking if you are just outside.
How is Vitoenergy Ltd rated?
Vitoenergy Ltd has a 4.8 out of 5 rating from 266 Google reviews, which makes it the 2nd most-reviewed of the 41 installers in Surrey with reviews. Read the most recent reviews above, and ask for references from installations of your house type.
How do I get a quote from Vitoenergy Ltd?
This listing is unclaimed, so we do not publish its contact details. Compare other installers nearby and check each firm's own contact route. Compare quotes where contact is available: other listings in Surrey include HICOP LIMITED, Alp Heating Ltd and Saxon Heating Limited. Check each firm's current certification and service area.
Boiler Upgrade Scheme
£7,500
off an eligible heat pump, or £9,000 for qualifying off-gas-grid oil/LPG replacements with an air-to-water or ground-source system
A currently registered installer applies on your behalf for an eligible project. Confirm this firm's status and the applicable grant before accepting a quote.
On a lower income and in England? The council-run Warm Homes: Local Grant can pay for the work in full instead.
Compare every UK heat pump grant →Wondering whether you qualify for a grant? Check the current property, fuel, technology and installer rules before relying on any amount. Compare every UK heat pump grant.
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