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211 Google reviews
1–2 days
Typical install time
About Baccs Ltd
Baccs Ltd is an MCS certified air source installer based in Devon.
Coverage area
Based in Devon, PL6 7FH
Reviews
5.0
211 Google reviews
Based on verified Google reviews
Jacky Chesney
First time we have used B & R Heating for our annual boiler service after being constantly let down by the Company that actually fitted the boiler. What a difference, friendly and professional throughout the process from booking the service to completion. The engineer Kieron was really thorough and explained everything to us. We will definitely use them for all future services and would recommend them without hesitation.
Elizabeth Wright
Absolutely fantastic service. I’ve had a problem with my heating since November. The engineer came on Friday 23rd of January and on Monday 26th my heating was all sorted. Very efficient, polite and quick service, definitely be using this company again. Thank you so much.
justyna pawlikowska
Excellent customer service at the highest level. The boiler service was carried out quickly and efficiently. The engineer explained everything clearly and professionally. I’m very satisfied and would definitely recommend their services.
Donna Harris
I cannot recommend B&R Heating enough..... great service, reliable, happy to help with other issues. Great service, great price! 5 star plus!
Melanie Williams
Great booking service, engineer turned up promptly and could not have been more helpful when servicing my boiler. Would not hesitate to recommend, and will definitely use them again next year.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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