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Compare other installers£7,500
BUS grant amount
Carbon Saving Group Limited is a air source heat pump installer based in Plymouth, Devon. MCS number NAP-61835 is on record; check its current status before booking. It is one of 73 installer listings in Devon, and one of 66 recorded as registered for the Boiler Upgrade Scheme. Confirm current registration with Ofgem before relying on the grant. Homeowners rate it 4.6 out of 5 from 47 Google reviews. It covers North West, North East and London and 9 more areas.
73
Installer listings in Devon
66 registered for BUS
This installer is one of them
#17 of 57
by Google review count among reviewed installers
Other installer listings in and around Plymouth
Based in Devon, PL4 0EG
Areas served:
4.6
47 Google reviews
Based on verified Google reviews
Great experience with Callum so far. Clear explanations, fair negotiation, and a professional approach that reflects very well on the company. I’ll review again after installation, but based on the sales process alone, I’m confident and happy to recommend him. Looking forward to seeing it all come together.
We chose this company over cheaper alternatives largely because of Callum Kerr, who was excellent from start to finish—knowledgeable, approachable, and willing to help even after installation. Neil and the installation team did a very good job and were quick and efficient. However, the office support was a real letdown. An inspection appointment was missed after an email went into spam, and despite it containing important information that required a response from me, no one called to check I had received it. As there is no phone support from Friday to Sunday, (which makes resolving issues impossible over a weekend), I had to wait 3 days before discovering that the inspection had been rescheduled for the following Friday, (5 days before the install!) They also threatened to not remove the scaffolding, withhold certificates and SEG paperwork until they had received payment, an unnecessary threat owing to my having already paid in full, when I responded as such, it took days to confirm the payment and weeks for the paperwork to arrive. Leaving all the packaging for disposal wasn't reasonable, especially a large pallet that I had to cut up with a saw to get into my car for disposal, I wonder how older customers would have coped with this? The scaffolding contractors were the biggest disappointment: rude, damaged fence panels and a garden light, and left debris behind. Great solar install, but the office and scaffolding experience really spoiled it.
I highly recommend the whole process from start to finish .Callum was amazing in explaining how it works .The installation first class and after service excellent with Callum coming out and setting up our app with British Gas and guiding us with such patience he is such an asset to the company .We are 100/c happy
Efficient and effective
Fantastic Service, Callum could not have been more helpful from start to finish. Team in the office also brilliant. Many thanks.
Showing the 5 most recent of 47. Reviews from Google. Read them on Google
Our record lists MCS number NAP-61835. Check the current status and the heat pump technology covered on the official MCS installer register before agreeing work.
Yes. Carbon Saving Group Limited is registered with Ofgem for the Boiler Upgrade Scheme, so it can apply on your behalf and take the grant off your quote. You do not apply yourself. 66 of the 73 installers listed in Devon are registered.
Carbon Saving Group Limited installs air source heat pumps. Air source is the most common choice for UK homes because it needs only an outdoor unit and no groundworks.
Carbon Saving Group Limited lists North West, North East, London, East Midlands, West Midlands, East of England, South East, South West, Yorkshire, Scotland, Wales and Northern Ireland as its coverage area. Most installers will travel 25 to 50 miles from base, so it is worth asking if you are just outside.
Carbon Saving Group Limited has a 4.6 out of 5 rating from 47 Google reviews, which makes it the 17th most-reviewed of the 57 installers in Devon with reviews. Read the most recent reviews above, and ask for references from installations of your house type.
This listing is unclaimed, so we do not publish its contact details. Compare other installers nearby and check each firm's own contact route. Compare quotes where contact is available: other listings in Devon include Simple Solar (SW) Limited, Redfern Heat Pumps Ltd and EnvirogasUK Ltd. Check each firm's current certification and service area.
Boiler Upgrade Scheme
£7,500
off an eligible heat pump, or £9,000 for qualifying off-gas-grid oil/LPG replacements with an air-to-water or ground-source system
A currently registered installer applies on your behalf for an eligible project. Confirm this firm's status and the applicable grant before accepting a quote.
On a lower income and in England? The council-run Warm Homes: Local Grant can pay for the work in full instead.
Compare every UK heat pump grant →Wondering whether you qualify for a grant? Check the current property, fuel, technology and installer rules before relying on any amount. Compare every UK heat pump grant.